Overview

Updated for the 2008 revision of the ISO 9001, this best-selling guide to the using the ISO 9000 family of standards as a framework for business improvement is an essential addition to your quality bookshelf. For newcomers to the field and those needing a refresh on the fundamental principles, quality expert David Hoyle covers the crucial background, importance and implications of quality system management, enabling those seeking ISO 9001 accreditation to approach the process from a true business improvement perspective. Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to decide if ISO 9001 certification is right for your company and gently guide you through the terminology, requirements and implementation of practices to enhance performance. Matched to the structure of the standard, with clause numbers included for ease of reference, the book also includes summary checklists to ensure certification is achieved without delays caused by oversights, whether you are establishing a quality management system for the first time or upgrading your system to match new requirements. Clear tables and diagrams make light work of challenging concepts and downloadable template report forms, available from the book's companion website, take the pain out of compiling the necessary documentation. Don't waste time trying to achieve certification without this tried and trusted guide to improving your business-let David Hoyle lead you towards a better quality management system and see the difference it can make to your processes and profits! Avoid the need for costly training and consultancy services with this authoritative, clear and unambiguous guidance on quality management from one of the world's foremost experts on the ISO 9000 family of standards. Achieve accreditation or update your certificate to meet the new ISO 9001:2008 standard with hard-won information from quality auditors and industry experts, and a brand new chapter on management system development that help to put the requirements into context. The book features compelling case studies, clear diagrams and tables, questions as food for thought and a jargon-busting glossary, with useful links, downloadable template report forms and more available on the book's companion website.

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9780080958033

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Reviews

Published reviews of previous editions: <br> The definitive text on how to implement a quality management system 'the right way'. Written in plain English. A great read. <br> Momentum Magazine, 2002 <br> With its emphasis throughout on process improvement, the book is a must for anyone in the business of implementing or interpreting ISO 9001: 2000 and, more importantly, looking to gain added value and enhanced organisational performance from it. <br> Quality World, 2002

Author Information

David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.

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