Overview

The ISO 9000 Pocket Guide is packed with information that quality practitioners will find indispensable. It consolidates the essential messages that are contained in three books by the same author covering the development, implementation and assessment of quality systems. It provides the what, the why and the hows of ISO 9000 to assist quality system developers meeting ISO 9000 requirements and to help auditors perform effective audits. Presented in bullet point format, the author guides the reader through each of the 57 clauses in ISO 9001, after laying down the fundamental concepts of quality management and the development of quality systems. Full of task lists, flowcharts, definitions, hints, tips and questions for both developers and auditors, this pocket book is for quality practitioners who spend time away from their offices or as a memory jogger for preparing proposals, policies, procedures, letters or planning audits or meetings with staff, clients, and executives. David Hoyle C Eng. MRAeS, FIQA is an International quality management consultant, author and a Director of the Institute of Quality Assurance.

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9780750640251

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Reviews

Reviews of David Hoyle's ISO 9000 Quality Management Systems Handbook: 'This book is highly recommended for managers who recognise the commercial benefits of ISO 9000 certification and welcome a comprehensive guide to its implementation.' European Quality 'The handbook is a uniquely informative guide that is both readable and instructive' Quality World 'ISO 9000 Quality Systems Handbook [is] the most comprehensive, yet readable book on the market today concerning ISO 9000.' General Motors, Divisional QS 9000 Co-ordinator

Author Information

David Hoyle has over 30 years experience in quality management. He held managerial positions with British Aerospace and Ferranti International. As a management consultant; firstly, with Neville-Clarke Ltd and before forming Transition Support Ltd, as an independent, he guided such companies as General Motors, Civil Aviation Authority and Bell Atlantic through their ISO 9000 programs. He has delivered quality management and auditor training course throughout the world and published five books with Butterworth-Heinemann on ISO 9000, some of which have been translated into Spanish, Japanese and Mandarin. Worldwide sales of his first book, now in its fourth edition, have reached over 30,000 copies. He participates in various committees of the Institute of Quality Assurance and has been engaged in the revision of ISO 9000. He is a Chartered Engineer, Fellow if the Institute of Quality Assurance, an IRCA registered Lead Auditor and Member of the Royal Aeronautical Society.

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