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9780750644518

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Reviews

'..the definitive text on how to implement a quality management system 'the right way'....written in plain English...a great read.. Momentum, June 2002. (Magazine of the Quality Society of Australasia) 'With its emphasis throughout on process improvement, the book is a must for anyone in the business of implementing or interpreting ISO 9001:2000 and, more importantly, looking to gain added value and enhanced organisational performance from it.' Quality World, May 2002 'Completely revised to align with ISO 9001:2000...it details the differences from the 1994 version and includes compliance and improvement questionnaires,tips for implementers, process flowcharts and a glossary of terms.' Quality World, Dec. 2001 'a comprehensive and practical guide, covering over 250 necessary requirements a company must fulfil to achieve ISO 9000 status...includes useful check-lists, flow charts and related standards.' Quality Today, Feb. 2002 REVIEW OF THIRD EDITION: 'This book is highly recommended for managers who recognise the commercial benefits of ISO 9000 certification and welcome a comprehensive guide to its implementation.' European Quality

Author Information

David Hoyle has over 30 years experience in quality management. He held managerial positions with British Aerospace and Ferranti International. As a management consultant; firstly, with Neville-Clarke Ltd and before forming Transition Support Ltd, as an independent, he guided such companies as General Motors, Civil Aviation Authority and Bell Atlantic through their ISO 9000 programs. He has delivered quality management and auditor training course throughout the world and published five books with Butterworth-Heinemann on ISO 9000, some of which have been translated into Spanish, Japanese and Mandarin. Worldwide sales of his first book, now in its fourth edition, have reached over 30,000 copies. He participates in various committees of the Institute of Quality Assurance and has been engaged in the revision of ISO 9000. He is a Chartered Engineer, Fellow if the Institute of Quality Assurance, an IRCA registered Lead Auditor and Member of the Royal Aeronautical Society.

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