Overview

ISO 9000 has undergone a radical revision, changing the focus from requirements born out of situations that experience had shown led to poor product quality to requirements born out of the need for all organizations to continually achieve their objectives and create satisfied customers. The language has changed from procedure to process and the intent is now more aligned to business needs. The concepts, terminology and techniques that pervade the ISO 9000 family of standards are explained. Learn how to apply such concepts as continual improvements, process management, corrective action and system audit. Understand six-sigma, the process approach and the principles of control and breakthrough. Learn how to manage the business processes, set objectives, identify processes, and write procedures. Discover what the standard means by customer focus, the systems approach, leadership and much more. Packed with information on over 220 terms, this guide: . Provides quick access to the salient concepts that underpin best practise. . Provides ISO definitions and alternative definitions for comparative purposes. .Identifies all the requirements and associated clauses where a particular term is used. . Provides guidance on application and interpretation with hints and tips to aid understanding. . Provides task lists for implementing methods and techniques. A book to pack in the brief case, a portable adviser that is ready to serve up answers when you're stuck for words, deep in debate, challenged by an auditor or confronted by your boss. Presented in an A-Z format, making the text more accessible and easier to digest. Provides the whys and hows of ISO 9000: 2000, to assist quality developers meeting requirements, and to help auditors perform effectively.

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Reviews

Fully aligned with the standard, it covers the development, implementation and assessment of quality systems - perfect for the quality professional on the move or as a memory jogger when preparing that all important proposal or audit. Quality World, Dec 2002

Author Information

David Hoyle has over 30 years experience in quality management. He held managerial positions with British Aerospace and Ferranti International. As a management consultant; firstly, with Neville-Clarke Ltd and before forming Transition Support Ltd, as an independent, he guided such companies as General Motors, Civil Aviation Authority and Bell Atlantic through their ISO 9000 programmes. He has delivered quality management and auditor training courses throughout the world and published five books with Butterworth Heinemann on ISO 9000, some of which have been translated into Spanish, Japanese and Mandarin. Since establishing Transition Support he has worked with a number of organizations in applying the process approach to management and written a wide range of supporting publications some of which have been translated by National Standard Bodies. He has worked with the SMMT on their ST 16949 programme and has participated in various committees of the Institute of Quality Assurance and was a member of IQA Council from 1983 to 2000. He is a Chartered Engineer, Fellow of the Institute of Quality Assurance and Member of the Royal Aeronautical Society.

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