Overview

IP Telephony Using CallManager Express Lab Portfolio provides a hands-on approach to learning the basic principles of voice over IP (VoIP) to build a voice-enabled network for the small to medium-sized business.   As you work through the 51 labs in the book, you learn how to deploy a basic phone system using a CallManager Express-capable router. You install, configure, and customize Cisco® IP Phones to work in an IP Telephony environment as well as with traditional analog telephony devices.   Each chapter begins with an explanation of the converging technology used within that chapter’s labs and, where necessary, includes a refresher on routing and switching topics so that you can properly set up the labs. The collection of labs features clear objectives, equipment needs, alternative methods, and probing questions. Additionally, the book includes a command reference as one of the six supplemental appendixes.   All the material has been written and tested with students in a live classroom environment: Labs enable you to deploy a progressively more layered VoIP environment as you complete the labs in each chapter. Paper exercises help you work through and reinforce your understanding of fundamental topics such as dial plans, IP addressing, and dial peers. Case Study labs present the material in scenarios that combine the methods learned in the previous chapters so that you apply your knowledge to a specific scenario or task. Pulling together various concepts simulates the real-world environment where things are rarely assigned one step at a time.   The Lab Portfolio can be used as a supplement to any textbook used to teach CVoice or CallManager Express. It can also be used as a standalone resource for anyone wanting to learn the basics of IP Telephony. After completing all the exercises and hands-on labs in this book, you will know how VoIP works and be well prepared to configure the technology in a small to medium-sized business.   Use this Lab Portfolio with:   Cisco IP Communications Express: CallManager Express with Cisco Unity Express ISBN: 1-58705-180-X   Voice over IP Fundamentals, Second Edition ISBN: 1-58705-257-1   This book is part of the Networking Technology Series from Cisco Press®, the only authorized publisher for Cisco Systems®.

Full Product Details

Author:   Cheryl A. Schmidt ,  Ernie Friend
Publisher:   Pearson Education (US)
Imprint:   Cisco Press
Dimensions:   Width: 21.50cm , Height: 1.50cm , Length: 27.90cm
Weight:   0.758kg
ISBN:  

9781587131769

ISBN 10:   1587131765
Pages:   320
Publication Date:   03 January 2007
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Chapter 1              Traditional Phone and IP Telephony Overview of Traditional Phone Networks                 Understanding Basic Analog Technologies                 More Connectivity Lab 1-1: VoIP Ports Lab 1-2: IP Telephony Terms Lab 1-3: Installing Cisco CallManager Express (CME)                 Task 1: Configure the TFTP Server                 Task 2: Update and Install the Cisco CME IOS Chapter 2              Router, Integrated Switch, and IP Phone Basic Configuration Overview of VoIP Basic Configuration                 Basic Requirements for VoIP Implementation                 VLAN Review                 IP Phone Connectivity Options                 Special Commands for the Labs Lab 2-1: Connecting the IP Phone to a Switch                 Task 1: Understand the Power Capability of Switches                 Task 2: Cable the IP Phone to an Inline Power Switch/Switch Module                 Task 3: Cable the IP Phone to a Noninline Power Switch/Switch Module Lab 2-2: Resetting a Cisco IP Phone                 Task 1: Provide Power to the Switch                 Task 2: Reset the Cisco IP Phone Lab 2-3: IP Addressing with IP Telephony Lab 2-4: Configuring a Cisco CallManager Express-Capable Router and an Integrated Switch                 Task 1: Select a Pod Number                 Task 2: Erase the Configuration from the Router and Switch Module                 Task 3: Perform Basic Router Configuration                 Task 4: Configure the Router Switch Module Ports                 Task 5: Verify VLAN Configuration                 Task 6: Save the Router Configuration Lab 2-5: Configuring a Cisco CallManager Express-Capable Router with an External Switch                 Task 1: Select a Pod Number                 Task 2: Erase the Router Configuration                 Task 3: Assign a Router Name and Cable                 Task 4: Configure Layer 3 Trunking                 Task 5: Configure the Routing Protocol                 Task 6: Erase the Switch                 Task 7: Assign a Switch Name                 Task 8: Configure Layer 3 Access to the Switch                 Task 9: Enable the Management VLAN                 Task 10: Configure a Switch Port as a Trunk Port                 Task 11: Create VLANs on the Switch                 Task 12: Test Connectivity Across the Trunk                 Task 13: Configure Switch Ports for IP Phones Chapter 3              Managing and Configuring Cisco VoIP Devices IP Telephony IP Addresses                 DHCP Option 150                 PC IP Addressing                 ephone-dn                 Cisco Network Assistant Lab 3-1: Configuring VoIP Using the telephony-service setup Program                 Task 1: Configure the Cisco IP Phones Using the telephony-service setup Command                 Task 2: Verify Connectivity Between the Cisco IP Phones                 Task 3: Connect a PC to the Cisco IP Phone Port, and Verify the Configuration                 Task 4: Erase and Reboot the Router Lab 3-2: Manually Configuring a CME Router for VoIP Phones                 Task 1: Configure a DHCP Pool for Cisco IP Phones                 Task 2: Verify and Optionally Load the Cisco Firmware File                 Task 3: Perform Basic Router Configuration for a Cisco IP Phone                 Task 4: Verify Cisco IP Phone Registration                 Task 5: Add Configuration for a Second Cisco IP Phone Lab 3-3: Connecting a Second IP Phone Using the auto assign Command                 Task 1: Add a Second Cisco IP Phone by Using the auto assign Command                 Task 2: Connect and Verify the Phone Configuration Lab 3-4: Using the Quick Configuration Tool to Set Up Cisco CME                 Task 1: Install the QCT Software                 Task 2: Configure the QCT Software Lab 3-5: Using Cisco Network Assistant                 Task 1: Preconfigure the Router and Switch/Switch Module                 Task 2: Install the Cisco Network Assistant Software                 Task 3: Configure the Cisco Network Assistant Software Chapter 4              Dial Plans and Dial Peers Types of Dial Peers Destination Patterns Ports and Session Targets Call Legs Lab 4-1: Single-Router Dial Peer Exercise Lab 4-2: Single-Router Wildcard Dial Peer Exercise                 Destination Pattern Wildcard Digits Lab 4-3: Two-Router Wildcard Dial Peer Exercise Lab 4-4: Four-Router Wildcard Dial Peer Exercise Lab 4-5: Complex Two-Router Wildcard Dial Peer Exercise Chapter 5              Configuring VoIP Ports FXS and FXO Interfaces T1 Interfaces Lab 5-1: Configuring FXS Connectivity                 Task 1: Verify FXS Capability                 Task 2: Connect and Configure the Analog Phone Lab 5-2: Configuring FX0 Connectivity                 Task 1: Configure the FXO Interface                 Task 2: Configure the Dial Peer                 Task 3: Verify FXO Connectivity Lab 5-3: Configuring T1/PRI Connectivity                 Task 1: Verify That the Router Has T1 Capability                 Task 2: Configure the ISDN Switch Type                 Task 3: Configure the T1 Controller                 Task 4: Configure the Dial Peers                 Task 5: Test Connectivity Chapter 6              Digit Manipulation Digit Stripping and Prefixes Forward Digits Number Expansion Translation Rules                 Using the translation-rule Command                 Number Slice Lab 6-1: Translation Rule Exercise 1                 Task 1: Complete Table 6-6 Lab 6-2: Translation Rule Exercise 2                 Task 1: Complete Table 6-7                 Task 2: Verify the Translation Rules in Table 6-7                 Task 3: Complete Table 6-8                 Task 4: Verify the Translation Rules in Table 6-8 Lab 6-3: Configure Translation Rules for the Help Desk                 Task 1: Verify Phone Connectivity                 Task 2: Configure Translation Rules for the Help Desk Lab 6-4: Configure Translation Rules for 1-800 Numbers                 Task 1: Verify Phone Connectivity                 Task 2: Configure and Test the Second FXS Port                 Task 3: Configure a Translation Rule for 1-800 Numbers Lab 6-5: Testing and Troubleshooting Translation Rules                 Task 1: Verify Phone Connectivity                 Task 2: Test Translation Rules                 Task 3: Debug Translation Rules Chapter 7              Configuring Inter-Pod Connectivity Digit Manipulation Class of Restriction (COR) Lab 7-1: Configuring T1/PRI Connectivity Between Two Pods                 Task 1: Verify Connectivity Between Phones                 Task 2: Verify Inter-Router Connectivity                 Task 3: Verify Cisco IP Phone Connectivity Between Sites Lab 7-2: Configuring COR                 Task 1: Configure COR Parameters                 Task 2: Apply the COR with a Dial Peer or Directory Number                 Task 3: Test the COR Lab 7-3: Configuring Inter-Pod Serial Connectivity                 Task 1: Configure Serial Interface Connectivity                 Task 2: Configure the Dial Peer                 Task 3: Test the Configuration                 Task 4: Reconfigure the Codec Chapter 8              GUI and IOS Intermediate Administration Web Administrators Phone User Accounts ephone Versus ephone-dn Blind Transfers and Consultative Transfers Call Park System Message Intercom Feature Paging Group Modifying the Customer Administrator Account with XML Lab 8-1: Configure the GUI for the System Administrator                 Task 1: Install the GUI Cisco IOS Files                 Task 2: Configure the GUI Interface                 Task 3: Configure a Speed Dial                 Task 4: Configure the System Time Lab 8-2: Configure the GUI for the Customer Administrator                 Task 1: Create a Customer GUI Administrator                 Task 2: Review Changes to the Router Configuration                 Task 3: Test the New Account                 Task 4: Optionally, Modify the New Account                 Task 5: Optionally, Test the Modified Account Lab 8-3: Configure the GUI for the Phone User                 Task 1: Create a Phone User Account                 Task 2: Manage the IP Phone Using a Phone User Account Lab 8-4: Configure Call Transfer and Call Forward                 Task 1: Configure Call Transfer and Call Forward                 Task 2: Examine Call Forward Features Lab 8-5: Configure and Use Call Park                 Task 1: Configure the CME Router for Call Park                 Task 2: Test the Call Park Feature Lab 8-6: Customize the IP Phone                 Task 1: Customize the IP Phone Display                 Task 2: Reset and Verify the Phone Display                 Task 3: Perform More GUI Customization Lab 8-7: Configure the Intercom Feature                 Task 1: Configure the Intercom                 Task 2: Test the Intercom Configuration Lab 8-8: Configure a Dialable Intercom                 Task 1: Configure the Dialable Intercom                 Task 2: Test the Dialable Intercom Lab 8-9: Configure Paging Groups                 Task 1: Configure the Paging Groups                 Task 2: Test the Paging Groups                 Task 3: Configure a Combined Paging Group                 Task 4: Test the Combined Paging Group Chapter 9              H.323 Intersite VoIP                 H.323                 MGCP                 SIP A More In-Depth Look at H.323                 Gatekeeper and Gateway                 E.164 Number Registration                 H.323 Gatekeeper Configuration                 H.323 Gateway Configuration Lab 9-1: Simple H.323 Between Two Pods                 Task 1: Verify Connectivity                 Task 2: Configure and Test the Routers for Serial Connectivity                 Task 3: Configure a Loopback Interface and Routing                 Task 4: Configure the H.323 Dial Peers                 Task 5: Test the Dial Peers Lab 9-2: H.323 with a Gatekeeper and Analog Phones                 Task 1: Verify the IOS Version                 Task 2: Configure Inter-Router Connectivity                 Task 3: Configure the Gatekeeper                 Task 4: Configure the Gateway Portion of the Gatekeeper                 Task 5: Configure the Gateway Router                 Task 6: Configure the FXS Dial Peers                 Task 7: Configure the VoIP Dial Peers                 Task 8: Test H.323 Connectivity Lab 9-3: H.323 with Analog and IP Phones                 Task 1: Verify Analog Phone Connectivity                 Task 2: Configure IP Phone Connectivity on the Gatekeeper                 Task 3: Configure IP Phone Connectivity on the Gateway                 Task 4: Configure and Test the Gatekeeper for IP Connectivity                 Task 5: Manually Register the IP Phone with the Gatekeeper Chapter 10            VoIP Quality of Service and Security Overview of VoIP Quality of Service                 Switch Quality of Service                 NBAR Overview of VoIP Security                 Common Router Security Techniques                 VoIP Router Security Techniques Lab 10-1: Configuring AutoQoS on a Router Using an Integrated Switch Module                 Task 1: Verify Default QoS Switch Module Settings                 Task 2: Enable AutoQoS                 Task 3: Verify AutoQoS Settings                 Task 4: Modify and Verify AutoQoS Parameters                 Task 5: Remove AutoQoS Lab 10-2: Configuring AutoQoS on a Router and External 3550+ Switch                 Task 1: Verify Default QoS Switch Module Settings                 Task 2: Enable AutoQoS on the Router                 Task 3: Verify AutoQoS Settings                 Task 4: Enable AutoQoS on the Switch                 Task 5: Modify and Verify AutoQoS Parameters                 Task 6: Remove AutoQoS Lab 10-3: Using NBAR                 Task 1: Verify IP Phone Connectivity                 Task 2: Enable NBAR                 Task 3: Verify the Effects of NBAR                 Task 4: Remove NBAR Lab 10-4: VoIP Security Measures                 Task 1: Verify Phone, PC, and Router Connectivity                 Task 2: Restrict Phone Registration                 Task 3: Protect and Test GUI Management                 Task 4: Configure IP Phone Activity Monitoring                 Task 5: Prevent Toll Fraud Chapter 11            Unity Express Overview of Unity Express Configuration                 Voice Mail                 SIP                 MWI                 Business Hours Schedule                 Night Service Bell Lab 11-1: Accessing Unity Express for the First Time                 Task 1: Verify Connectivity and Installed Files                 Task 2: Configure the Router for Unity Express                 Task 3: Choose Options in the Initial Configuration Dialog                 Task 4: Configure Basic Unity Express Components                 Task 5: Test Voice Mail Lab 11-2: Configuring Unity Express from a Web Interface                 Task 1: Verify Phone and PC Connectivity                 Task 2: Prepare the Router and Unity Express for Web Access                 Task 3: Configure Voice Mail Using the Web Interface                 Task 4: Test Voice Mail                 Task 5: Configure and Test the MWI Lab 11-3: Configuring Business Hours and Night Service Bell Features                 Task 1: Verify IP Phone and PC Connectivity                 Task 2: Configure the Business Hours Settings                 Task 3: Verify the Business Hours Settings                 Task 4: Configure the Night Service Bell                 Task 5: Test the Night Service Bell Chapter 12            Case Studies Case Study 12-1: Configuring Cisco CallManager Express Connectivity Between Two Pods                 Task 1: Create a New IP Addressing Scheme                 Task 2: Create a New Five-Digit Dial Plan                 Task 3: Build and Configure a Two-Router Voice Network with CME                 Task 4: Configure an Analog Phone on Each Router                 Task 5: Verify IP Phone and Analog Phone Connectivity Case Study 12-2: Elementary School (Multiple CMEs) Case Study 12-3: IT Company 1765_fm.qxd 11/15/06 6:14 PM Page x Appendix A Reference Tables Appendix B Command Reference Appendix C Installing a Unity Express AIM in a 2811 Router Appendix D Configuring the Adtran Dial Plan Appendix E Resetting 7970 Cisco IP Phones Appendix F Configuring Cisco IP Communicator   1587131765TOC111606

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Author Information

Cheryl A. Schmidt is a full-time faculty member in the network engineering technology department at Florida Community College at Jacksonville (FCCJ). She has a master’s degree in computer and information resource management. Schmidt started her career in computers while in the Navy. She has been working on computers and networks ever since. For the past ten years, she has taught courses such as computer repair, CCNA, CCNP, VoIP, QoS, and wireless. FCCJ is one of the few Cisco Academy Advanced Training Centers for CCNP, wireless, and security. Schmidt lives with her husband and children in Jacksonville, Florida.   Ernie Friend is the director of academic systems at Florida Community College at Jacksonville (FCCJ). FCCJ is one of the largest community colleges in the United States, with more than 60,000 students. Friend manages the Network Engineering Technology Department at FCCJ. He previously managed the college’s network and computer infrastructure. Friend has a bachelor’s degree in electronics management. He spent more than ten years in the Navy, managing several computer-based aviation repair facilities. He has managed computer and networking departments for more than 14 years at the college. He continues to explore and teach the latest networking technologies.

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