Overview

This book introduces readers to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. The focus is on real-world business examples using commonly available technologies. The book is set out in a clear and straightforward way, with definitions highlighted, brief case studies included that illustrate key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion questions, review questions, and a vocabulary review. An Online Instructor's Guide is available.

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9780750677288

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Reviews

As someone who has struggled to manage change in several large organizations, I am very excited about the powerful techniques in this textbook for increasing business agility and empowering knowledge workers. - Wayne Anderson, Senior Vice President, Service Management, Sabre Inc. This systemically organized, innovative and well-written book astutely integrates content, technology and problem-solving into a learning tool that sets the standard for maximizing learning in an arena that is continuously bombarded with interventions that compete for each learner's attention. - Robert E. Klabenes, President, Oklahoma State University-Okmulgee

As someone who has struggled to manage change in several large organizations, I am very excited about the powerful techniques in this textbook for increasing business agility and empowering knowledge workers. - Wayne Anderson, Senior Vice President, Service Management, Sabre Inc. This systemically organized, innovative and well-written book astutely integrates content, technology and problem-solving into a learning tool that sets the standard for maximizing learning in an arena that is continuously bombarded with interventions that compete for each learner's attention. - Robert E. Klabenes, President, Oklahoma State University-Okmulgee

"""As someone who has struggled to manage change in several large organizations, I am very excited about the powerful techniques in this textbook for increasing business agility and empowering knowledge workers."" - Wayne Anderson, Senior Vice President, Service Management, Sabre Inc. ""This systemically organized, innovative and well-written book astutely integrates content, technology and problem-solving into a learning tool that sets the standard for maximizing learning in an arena that is continuously bombarded with interventions that compete for each learner's attention."" - Robert E. Klabenes, President, Oklahoma State University-Okmulgee"

Author Information

Todd Groff is a Consultant with IBM's Business Consulting Services, having worked in high technology industries for over 15 years. He is responsible for the identification of information access, retrieval and distribution needs while leading a consulting team in the design, implementation and integration of systems. Recent client work involves developing and applying KM tools and processes to both backend administration and critical line of business functions. Successes have included strategic recruiting, data capture operations, and HR Information Systems. All of these areas benefited from the sharing of knowledge and the technology developed by merging multiple centers of expertise. He is currently serving as an advisory member for Oklahoma State University, and has participated as a Member of OSU's ""PEW Higher Education Roundtable to Enhance the Vision and Strategic Planning of Oklahoma State University"" Thomas Jones is a Consultant with IBM's Business Consulting Services. Current responsibilities include infrastructure design and management of Electronic Document Management Systems for a range of client companies. In addition, Thomas designs and manages commercial and educational Websites and corporate groupware.His Internet background includes Internet consulting and web programming for retail businesses and a variety of vineyards and wineries, as well as Oklahoma State University. Projects have included collaboration applications, Business-to-Business e-Commerce and internal corporate KM solutions. Past and present customers: British Petroleum, EDS, The Williams Companies, Phillips Petroleum, Nuyaka Creek Winery, Tidal School Vineyards, Oklahoma State University, Williams Energy, Fleming Foods, PricewaterhouseCoopers, Accenture, Pressmark Companies and others.

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