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Steve Portigal is an experienced user researcher and consultant who helps organizations build more mature user research practices. Over the past twenty-five years, he has interviewed hundreds of people, including families eating breakfast, film production accountants, hotel maintenance staff, architects, realtors, home-automation enthusiasts, credit-default swap traders, and rock musicians. He has informed the development of commercial lighting controls, medical information systems, professional music gear, wine packaging, design systems, work-from-home practices, financial services, corporate intranets, videoconferencing systems, and music streaming services. Steve is the author of Interviewing Users and Doorbells, Danger, and Dead Batteries: User Research War Stories. He's also the host of the Dollars to Donuts podcast, where he interviews people who lead user research in their organizations. Steve is an in-demand presenter who gives talks and leads workshops at corporate events and conferences around the world. Brandon Pollock is an audiobook narrator and voice actor with more than twelve years of experience. Using his smooth, confident, and engaging voice, Brandon has narrated titles in genres ranging from fiction, Christian romance, and psychological thriller to self-help, business, finance, and Christian nonfiction. In 2008, Brandon began his career behind the microphone as an on-air talent for a heritage Top-40 station in Charlotte, North Carolina. He transitioned to voice acting in 2010 and has since voiced campaigns for companies such as Clorox, Nintendo, Citgo, NASCAR, and Little Tykes, among others. Brandon currently lives in Mooresville, North Carolina, with his wife, two daughters, their Goldendoodle, Riggs, and their three-legged cat, Derek.

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