Overview

Packed with practical pointers and examples, this indispensable, straight-talking guide helps professionals conduct productive interviews while building strong working relationships with culturally and linguistically diverse clients. Chapters cover verbal and nonverbal ways to build rapport and convey respect; how to overcome language barriers, including effective use of interpreters; culturally competent interviews with children and adolescents; and key issues in working with immigrants and refugees. Strategies for avoiding common cross-cultural misunderstandings and producing fair, accurate reports are presented. Every chapter concludes with thought-provoking discussion questions and resources for further reading.

Full Product Details

9781606234051

Table of Contents

Reviews

""This extremely helpful and instructive book has amazing breadth and depth in analyzing the interview process from beginning to end. Fontes provides guidance on all aspects of preparing for, conducting, and documenting interviews, interweaving cultural issues throughout. She shows tremendous sensitivity and good sense in helping readers handle cultural differences and dilemmas. Highly readable, the book is suitable for everyone from students to practicing professionals."" - Stanley Sue, Distinguished Professor of Psychology and Asian American Studies, University of California, Davis, USA ""Fontes's book is timely and informative...She offers much-needed, practical advice about how to avoid pitfalls and conduct successful interviews that span the cultural divide between professional and client."" - Kathleen Coulborn Faller, Marion Elizabeth Blue Professor of Children and Families; Director, Family Assessment Clinic, School of Social Work, University of Michigan, USA ""No matter what your professional training and background, you will benefit enormously from the rich material and interesting examples in this book. I highly recommend it as a course text for teaching students to conduct a sensitive, effective, and culturally informed interview with clients from all walks of life who are seeking our help."" - David A. Wolfe, RBC Chair in Children's Mental Health, and Director, Centre for Prevention Science at the Centre for Addiction and Mental Health, University of Toronto, USA

This extremely helpful and instructive book has amazing breadth and depth in analyzing the interview process from beginning to end. Fontes provides guidance on all aspects of preparing for, conducting, and documenting interviews, interweaving cultural issues throughout. She shows tremendous sensitivity and good sense in helping readers handle cultural differences and dilemmas. Highly readable, the book is suitable for everyone from students to practicing professionals. - Stanley Sue, Distinguished Professor of Psychology and Asian American Studies, University of California, Davis, USA Fontes's book is timely and informative...She offers much-needed, practical advice about how to avoid pitfalls and conduct successful interviews that span the cultural divide between professional and client. - Kathleen Coulborn Faller, Marion Elizabeth Blue Professor of Children and Families; Director, Family Assessment Clinic, School of Social Work, University of Michigan, USA No matter what your professional training and background, you will benefit enormously from the rich material and interesting examples in this book. I highly recommend it as a course text for teaching students to conduct a sensitive, effective, and culturally informed interview with clients from all walks of life who are seeking our help. - David A. Wolfe, RBC Chair in Children's Mental Health, and Director, Centre for Prevention Science at the Centre for Addiction and Mental Health, University of Toronto, USA

Author Information

Lisa Aronson Fontes, PhD, is on the faculty of the University Without Walls at the University of Massachusetts Amherst. She has dedicated two decades to making the social service, mental health, criminal justice, and medical systems more responsive to culturally diverse people. Dr. Fontes has published widely on cultural issues in child maltreatment and violence against women, cross-cultural research, and ethics. She has worked as a family, individual, and group psychotherapist, and has conducted research in Santiago, Chile, and with Puerto Ricans, African Americans, and European Americans in the United States. She also worked for three years with Somali refugees. In 2007 Dr. Fontes was awarded a Fulbright Foundation Fellowship, which she completed in Buenos Aires, Argentina. Fluent in Spanish and Portuguese, she is a frequent conference speaker and workshop facilitator.

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