Overview

"This is a 'must-read' ... the definitive book of contemporary interpersonal skills for everyone who deals with anyone. With social media marketing and online trading increasingly 'screening' our live interaction, we face a serious challenge: ""to retain our enthusiasm and capability for communicating face-to-face; to preserve that treasured conversational awareness of ours - our ""interpersonality'' Never before have we shared such an extensive and instantaneous access to the world of knowledge - thanks to cyber search; never before have we experienced such shopping convenience and efficiency - thanks to online trading; never before have we enjoyed such intimacy and immediacy of our interactivity - thanks to social media. Yes, this era of digital transformation was already transporting us well into a new age of lifestyle, and then with the COVID-19 pandemic arriving to accelerate 'work from home' changes to our traditional workplace practices and to fast-track 'shop from home' trends within the household, we face a very different future from what we might have envisaged just a few years ago. All very exciting, but: Sadly, we are already seeing a potential downside - the de-personalisation of our relationships with those around us, even signs that empathy is giving way to apathy, and that future generations may suffer from the sociological change it will bring. Perhaps it is time to recognise that our deep-seated people skills will need to keep pace with the astonishing growth in our 'tech savvy'. Maybe, now is the time to appreciate that our interpersonal awareness - particularly our conversational skill - must be conserved ... simply because it provides the means to remain compatible with the oldest and most enduring technology on the planet - human nature. Yes, despite the wonderful benefits delivered by our modern digital technology, we must preserve our most important life skill - that priceless gift of being able to communicate well with everyone around us ... to relate to them efficiently and effectively with understanding, compassion, transparency, conviction, reciprocity, and honesty!"

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