Overview

Information and communication technology will have a major impact on the delivery of analysis, and particularly the presentation of analytic research, data, and conclusions. The world is transitioning from delivering data and analysis from static, print and other narrative products to the use of much more dynamic, digitally-based platforms, such as tablets. Increasingly, this will require adapting intelligence deliverables to decision-makers who are increasingly inclined to consume information and analytic insights in digital, interactive formats. The ability of analytic units to address this challenge could well determine whether they remain competitive in an era of digital communication. This edited volume addresses the key issues that have arisen from this transition, and explores the future implications for the consumption of research, data and analysis.

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9781137523792

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Reviews

'The digital revolution is transforming the ways in which top decision-makers handle information. They see new forms of presentation in the products of the world's leading news organisations. The intelligence community risks losing impact and influence, and facing increasing obsolescence, unless it similarly adapts. This timely and important book addresses imaginative ways of tackling these challenges. - Sir Richard Mottram GCB, Former Chairman of the Joint Intelligence Committee, UK 'Intelligence Communication in the Digital Era is essential to every strategy, marketing, finance, and intelligence professional who understands that professional career viability is dependent on the ability to navigate streams of information and associated decision delivery systems. The book tells how to convey critical recommendations and executive support in clear, concise, and creative ways; capture attention at the highest levels; and provide easy access to decision support criteria that give organizations a competitive advantage. Kudos to Arcos and Pherson for authoring a resource that provides application rather than theory to the overarching requirements placed on intelligence professionals in a world where information abounds.' - Nanette Bulger Executive Director and CEO, Strategic and Competitive Intelligence Professionals (SCIP) 'In an age of complexity, velocity, and high jeopardy, the challenge to exert effect has never been greater for an information exploitation specialist - be it a business analyst, an insurance actuary, or an intelligence officer managing national security requirements ranging from defence to terrorism. Rethinking the fundamentals of assessment methodology, and particularly the conveyance of the message, will be the key to success for those in the analytical sphere. In a world where decision-makers are overwhelmed by data, increasingly secure in their own belief systems, and cynicism or distrust grow stronger with each alleged scandal, the analyst must become adept at understanding client needs and able to offer clear, well founded, and effectively marketed judgments. This is not about distorting or perverting the sanctity of the objective message; rather, it is acknowledging the impact of a fast-paced business environment as well as recognizing what is emerging as an increasingly prevalent and distortive cognitive bias that exists within all of us due to this Internet-enabled information age.' - Ray Boisvert Former Assistant Director, Intelligence, Canadian Security Intelligence Service President/CEO, I-Sec Integrated Strategies 'Intelligence Communication in the Digital Era reminds us of two very important things: technological change is about delivering intelligence as well as gathering it; and change is as much an opportunity as a risk. Arcos and Pherson continue to lead the thinking in this area for academics and practitioners alike with this highly significant new contribution to the Intelligence Studies literature.' - Dr Julian Richards, Co-Director, Centre for Security and Intelligence Studies (BUCSIS), University of Buckingham, UK 'Although the intelligence community is an information industry, in many ways its processes have changed little since the digital revolution. To avoid obsolescence, intelligence organizations will need to modernize by reforming information management, promoting asynchronous collaboration, and adopting a model of production not based on the 'document' paradigm. This book can guide that effort; it will be a valuable resource for intelligence practitioners and their managers in both industry and government.' - Nick Hare, Former head of Futures and Analytical Methods, UK Defence Intelligence 'Technological advances are dramatically impacting what information is available to the community of policy and decision makers, where they get it from, when they want to view it, and how they make sense of it. These changes exacerbate half-century-old disconnects between intelligence providers and those they would serve, making it harder to overcome barriers imposed by outmoded technology and inadequate techniques for facilitating well-advised decisions. This book opens a valuable window on this world of challenges, starting with an astute introduction to the landscape by Pherson and Arcos, followed by six thoughtful chapters on significant issues in communications, collaboration, and producer/consumer relations. It is a compendium of excellent insights with lots of supporting references pointing to a new approach.' - Robert Neches, Former Director of Incisive Analysis, Intelligence Advanced Research Projects Activity (IARPA), Office of the Director of National Intelligence, USA

The 'digital revolution' is transforming the ways in which top decision-makers handle information. They see new forms of presentation in the products of the world's leading news organisations. The intelligence community risks losing impact and influence, and facing increasing obsolescence, unless it similarly adapts. This timely and important book addresses imaginative ways of tackling these challenges. - Sir Richard Mottram GCB, Former Chairman of the Joint Intelligence Committee, United Kingdom

Author Information

Ruben Arcos is Professor of Communication Sciences at Rey Juan Carlos University in Madrid, Spain; Deputy Director of the Centre for Intelligence Services and Democratic Systems; Coordinator of the MA Program in Intelligence Analysis and the founder and Chair of Strategic and Competitive Intelligence Professionals Chapter in Spain. Randolph H. Pherson is CEO of Globalytica, LLC, and President of Pherson Associates, LLC. He teaches advanced analytic techniques and critical thinking skills. He has co-authored four books and developed a suite of analytic tools, TH!NK Suite(R). A career CIA intelligence analyst, he last served as National Intelligence Officer for Latin America.

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