Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption
Author:   Gabriele Kahlout
Publisher:   APress
Edition:   1st ed.
ISBN:  

9781484225707


Pages:   241
Publication Date:   10 March 2017
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Our Price $131.97 Quantity:  
Add to Cart

Share |

Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption


Add your own review!

Overview

Full Product Details

Author:   Gabriele Kahlout
Publisher:   APress
Imprint:   APress
Edition:   1st ed.
Dimensions:   Width: 15.50cm , Height: 1.40cm , Length: 23.50cm
Weight:   4.044kg
ISBN:  

9781484225707


ISBN 10:   1484225708
Pages:   241
Publication Date:   10 March 2017
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Part I: ITSM in the Real World.- Chapter 1: Pragmatic or Tragic ITSM.- Chapter 2: Innovators' ITSM Strategy.- Part II: Essentials.- Chapter 3: User Access.- Chapter 4: Email Support.- Chapter 5: Elegant Notifications.- Chapter 6: Request Portal.- Chapter 7: Reporting.- Part III: After Go-Live.- Chapter 8: Customization Process.- Chapter 9: Confidentiality.- Chapter 10: Fluid Collaboration.- Chapter 11: More Customization Examples.- Chapter 12: ServiceNow Jargon.- Part IV: Appendices.- Chapter 13: Appendix A: Checks and Monitors.- Chapter 14: Appendix B: Access Requirements.- 

Reviews

Author Information

Gabriele Kahlout is the architect of ServiceNow at the Al Jazeera Media Network and in 2014 was recognized for outstanding achievements with the platform. Championing the transition to ServiceNow, Gabriele advises management, implements proposals, and confronts warts and wrinkles with users. Drawing on experience at start-ups and in innovative research centers, since 2012 Gabriele has brought to the revolutionary but corporate Al Jazeera his enthusiasm for change and a down-to-earth pragmatism. Gabriele attended the Freie Universität Bozen in Italy, the College of Charleston in the USA, and the University of Leeds in the UK.

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions
Latest Reading Guide

MRG2025CC

 

Shopping Cart
Your cart is empty
 Shopping cart
Mailing List

 

Sign up now