Instant Messaging Reference: A Practical Guide
Author:   Rachel Bridgewater ,  Meryl Cole (Washington State University Vancouver, USA)
Publisher:   Woodhead Publishing Ltd
ISBN:  

9781843343578


Pages:   232
Publication Date:   31 January 2008
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Our Price $109.97 Quantity:  
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Instant Messaging Reference: A Practical Guide


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Full Product Details

Author:   Rachel Bridgewater ,  Meryl Cole (Washington State University Vancouver, USA)
Publisher:   Woodhead Publishing Ltd
Imprint:   Chandos Publishing (Oxford) Ltd
Dimensions:   Width: 15.60cm , Height: 1.20cm , Length: 23.40cm
Weight:   0.370kg
ISBN:  

9781843343578


ISBN 10:   1843343576
Pages:   232
Publication Date:   31 January 2008
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Virtual reference: An overview and brief history; IM Basics; Basic IM reference: Set-up and use; Conducting the IM reference interview; Managing patron expectations and staff attitudes; Evaluating/updating service; Taking your service to the next level: Widgets, enterprise IM and collaborative IM; Issues with IM reference; Promoting your IM reference service.

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The strength of the book lies in its accessibility and comprehensive nature., Library Management


The strength of the book lies in its accessibility and comprehensive nature. -Library Management


Author Information

Rachel Bridgewater is the Reference Co-ordinator at Washington State University Vancouver. In addition to co-ordinating reference services, Rachel teaches, develops and supports web applications, and serves as the library's copyright expert. Rachel is also part-time faculty in Emporia State University's School of Library and Information Science. Rachel frequently speaks about technology topics at local, national, and international conferences. In her talks, Rachel often addresses the impact of emerging technologies on culture, learning, and teaching. Meryl B. Cole is a reference librarian at Washington State University Vancouver. Her background in international teaching and curriculum development fuels and informs her interest in teaching in today's increasingly wired world. A firm believer that libraries need to promote their services as any other organization does, Meryl draws upon on her extensive experience in corporate communications to market library services to the community at large.

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