Overview

In the present digital revolution we often seem trapped in a Kafkaesque world of technological advances, some desired, some disliked or even feared, which we cannot influence but must accept. This book discusses the urgent need to redress this situation. The authors argue that technologies succeed or fail according to their relevance and value to people, who need to be actively engaged in order to create shared visions and influence their implementation.

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9789048108008

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<p>From the reviews: <p>We can control space probes on immensely complex missions, we can successfully design weapon systems of huge complexity but we cannot seem to effectively address what would appear to be much simpler problems: a tax credits system for example. It seems that the computer systems which have the greatest impact on the day-to-day lives of people particularly where there are differing and often conflicting aspirations and expectations, have the greatest chance of failure. It was certainly my experience as an IT Director that, in large administrative systems, problems with the conflicting aims and desires of the many interested groups of people, the stakeholders in today s jargon, were much harder to resolve and caused far more intractable problems than the sorting out the technical function of the system. <p>My life would have been so much easier had I had access to the guidance of this perceptive book and had been able to persuade my political masters to follow i

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