Overview

Information Technology for Management, 12th Edition, provides students with a comprehensive understanding of the latest technological developments in IT and the critical drivers of business performance, growth, and sustainability. Integrating feedback from IT managers and practitioners from top-level organizations worldwide, the newest edition of this well-regarded textbook features thoroughly revised content throughout to present students with a realistic, up-to-date view of IT management in the current business environment. The text offers a flexible, student-friendly presentation of the material through a pedagogy that is designed to help students with different learning styles easily comprehend and retain information. This blended learning approach combines visual, textual, and interactive content—featuring numerous real-world case studies of how businesses use IT to increase efficiency and productivity, strengthen collaboration and communication, and maximize their competitive advantage. Students learn how IT is leveraged to reshape enterprises, engage and retain customers, optimize systems and processes, manage business relationships and projects, and more.

Full Product Details

Author:   Efraim Turban (California State University at Long Beach) ,  Carol Pollard (Canisius College) ,  Gregory Wood (Canisius College)
Publisher:   John Wiley & Sons Inc
Imprint:   John Wiley & Sons Inc
Edition:   12th Revised edition
Dimensions:   Width: 21.60cm , Height: 2.80cm , Length: 27.40cm
Weight:   1.293kg
ISBN:  

9781119702900

ISBN 10:   1119702909
Pages:   640
Publication Date:   06 April 2021
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order  
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Table of Contents

Preface xiii Acknowledgments xviii Part 1 Emphasizing Local and Global Sustainability in the on-Demand and Sharing economies 1 Digital Transformation Disrupts Companies, Competition, and Careers Locally and Globally 1 Case 1.1 Opening Case: Uber and Airbnb Innovative Digital Business Models Facilitate Global Expansion and Operational Resilience During the COVID-19 Pandemic 2 Introduction 4 1.1 Doing Business in the On-Demand and Sharing Economies 5 Disruptive Digital Business Models 7 IT's Role in the On-Demand and Sharing Economies 8 IT-Business Objectives 8 1.2 Business Process Improvement and Competition 10 What Is a Business Process? 11 Improving Business Processes 12 Don't Automate, Obliterate! 12 Competition 13 1.3 IT Innovation and Disruption 15 Social-Mobile-Analytics-Cloud (SMAC) Model 15 Technology Mega Trends 16 COVID-19 Accelerates Digital Transformation 18 Lessons Learned 19 1.4 IT and You 20 On-Demand 'Gig' Workers 21 IT Adds Value to Your Performance and Career 22 Managing and Interpreting Big Data Are High Demand Skills 23 Becoming an Informed IT User 26 Case 1.2 Business Case: The IoT Comes to Sports 29 Case 1.3 Video Case: Creating a Digital Vision to Transform a Company and Improve the Customer Experience 30 2 Information Systems, IT Infrastructure, and the Cloud 31 Case 2.1 Opening Case: The Amazing Story of Tommy Flowers-Creator of the First Programmable Computer 32 Introduction 33 2.1 IS Concepts and Classification 34 IT Adds Value 34 Six Components of an IS 35 Data, Information, Knowledge, and Wisdom 36 Types of Information Systems 37 Transaction Processing System 38 Management Information System 40 Decision Support Systems 40 Executive Information System 41 ISs Exist within Corporate Culture 43 2.2 IT Infrastructure, IT Architecture, and Enterprise Architecture 43 Adding Value with an EA 44 Measuring EA Success 45 EA and Sustainability 46 Developing an EA 47 EA Must Be Dynamic and Evolving 48 2.3 Data Centers and Cloud Computing 48 Data Centers 49 Data Virtualization 50 Cloud Computing 53 Cloud Infrastructure 53 Moving Workloads from the Enterprise to the Cloud 53 Cloud Services 54 Anything-as-a-Service (XaaS) Models 54 Selecting a Cloud Vendor 57 2.4 Virtualization and Virtual Machines 59 Case 2.2 Business Case: Grupo AGORA Upgrades IT to Quench the Thirst of Millions Throughout Spain 64 3 Data Management, Data Warehouses, and Data Governance 66 Case 3.1 Opening Case: ThyssenKrupp Elevator Saves $1.5 Million and 900 Trees by Digitizing Documents 67 Introduction 68 3.1 Data Management 69 Database Technologies 69 Databases 70 Centralized Databases 71 Distributed Databases 72 Database Management System (DBMS) 73 Elements of a DBMS 73 Benefits of a DBMS 79 DBMS Vendor Rankings 80 3.2 Data Warehouses and Data Marts 81 Moving Data from a Database to a Data Warehouse or a Data Mart 81 Building and Using a Data Warehouse 82 Real-Time Support from an Active Data Warehouse 83 Data Lakes 85 3.3 Data Governance and Master Data Management (MDM) 85 Data Governance 85 Master Data and Master Data Management (MDM) 87 Benefits of Data Governance and Master Data Management 89 Information Management 90 Data Life Cycle and Data Principles 90 Harnessing Scattered Data 91 Breaking Down Data Silos 91 Culture Must Change 92 Garbage In, Garbage Out 93 The Cost of Dirty Data 94 3.5 Electronic Document, Record, and Content Management 96 Electronic Document Management 97 Electronic Document Management Systems 97 Electronic Records Management 97 Legal Duty to Retain Business Records 98 Electronic Records Management Systems 99 Enterprise Content Management 100 Enterprise Content Management Systems 100 Choosing an EDMS, ERMS, or ECMS 100 Case 3.2 Business Case: Dirty Data Jeopardize University Fundraising Efforts 104 4 Networks, the Internet of Things (IoT), and Edge Computing 107 Case 4.1 Opening Case: Cedar Park, Texas Improves Customer Communications to Empower Them to Conserve Water through Its New Smart Water Network 108 Introduction 109 4.1 Network Fundamentals 109 Business Functions Supported by Computer Networks 110 Types of Networks 111 Local Area Network (LAN) 111 Wide Area Network (WAN) 112 Intranets, Extranets, and Virtual Private Networks 113 Transmission Media and Speed 114 Network Components 115 Circuit Switching vs. Packet Switching 115 Network Applications 116 4.2 Wireless Networks and Standards 117 Differences Between 4G and 5G Networks 118 Advantages and Disadvantages of 5G 118 There Is a Growing Need for 5G 118 Wireless Network Standards 119 Wireless Connectivity 120 Wireless Networks Use Different Transmission Media 122 Wireless Network Technologies 123 4.3 Mobile Computing and the Internet of Things (IoT) 127 Mobile Network Drivers 127 More Smartphone Use 128 More High-Capacity Networks 128 Faster Broadband Speeds 128 More Mobile Video 129 Benefits of Mobile Computing 129 Mobile Technologies 129 Examples of NFC Applications and Their Potential Business Value 131 The Internet of Things 132 Factors Driving IoT 133 IoT Architecture 133 The Growth of IoT 134 Advantages and Disadvantages of IoT 136 Edge Computing 137 Edge Architecture and Apps 138 Industry Applications of Edge Computing 138 Choosing Mobile Computing Solutions 138 Networks Support Communication, Search, Collaboration and Relationships 139 4.4 Network Quality of Service 142 Net Neutrality 142 Quality of Service Models 143 Case 4.2 Business Case: Carnival Seeks to Keep Passengers Happier at Sea with IoT, NFC, and Edge Computing 147 5 Data Privacy and Cyber Security 149 Case 5.1 Opening Case: Yahoo Is Fined $117.5 Million for Worst Data Hacks in History 150 Introduction 151 5.1 Data Privacy Concerns and Regulations 152 Confused, Concerned, and Out of Control 152 The Privacy Paradox 154 Privacy Rights Are Civil Rights 154 U.S. Consumer Protection Data Privacy Regulations 154 U.S. State-Level Privacy Laws 155 European Union's General Data Protection Rules (GDPR) 156 The EU-U.S. Privacy Shield 157 Public Lack of Understanding 157 5.2 Extent and Cost of Cyberattacks and Cyber Threats 158 Unintentional Cyber Threats 161 Intentional Cyber Threats 161 How Much Does a Cyberattack Really Cost an Organization? 169 Cyberattack Targets and Consequences 170 Most Prevalent and Deadly Cyber attack Targets 170 5.4 Defending Against Cyberattacks and Managing Risk 176 Cyber Defense Strategies 177 Managing Risk 178 Securing Systems 179 Backup and Recovery 181 Business Continuity Planning 182 Disaster Recovery Services 183 5.5 Regulatory Controls, Frameworks, and Models 184 General Defense Controls 185 Application Defense Controls 186 Auditing Information Systems 186 Government Regulations 187 Risk Management and IT Governance Frameworks 187 Industry Security Standards 189 IT Security Defense-In-Depth Model 189 Case 3.2 Business Case: Multi-National Marriott Hotels Could Face Consumer Backlash and up to $1 Billion in Regulatory Fines and Litigation Costs for Massive Data Breach 195 Part 2 Maximizing Growth with Data Analytics, Social Media and Omni-Channel Technology 6 Business Intelligence, Data Science, and Data Analytics 199 Case 6.1 Opening Case: NASCAR Pushes the Envelope by Combining Big Data with Augmented Reality in the World of Live Customer Engagement 200 Introduction 201 6.1 Business Intelligence and Data Science 202 Four Phases of Decision-Making 202 Data Driven Decision-Making with Data Analytics 203 Traditional and Modern Business Intelligence (BI) 204 Adding Value with Traditional and Modern BI 206 Finding and Hiring BI Professionals 207 Software to Support BI Professionals 208 Data Science 210 Adding Value with Data Science 212 Building a Data Science Team 213 Software to Support the Data Science Team 215 6.2 Big Data and Advanced Data Analytics 217 Big Data 217 The Four Vs of Big Data 218 Big Data Goals and Challenges 220 Predictive Data Analytics 221 Prescriptive Data Analytics 223 6.3 Descriptive Data Analytics Tools 224 Adding Value with Data Mining 224 Adding Value through Learning, Exploration, and Discovery with Data Visualization 226 Dashboards Are Real Time 231 Adding Value with Digital Dashboards 231 Enterprise Mashup Architecture 233 Adding Value with Mashups 233 6.4 Predictive and Prescriptive Data Analytics Methods and Techniques 234 Adding Value with Text Mining 235 Spatial Data Mining 235 Geocoding 236 GIS Is Not Your Grandfather's Map 237 Infrastructure and Location-Aware Collection of Geospatial Data 238 Adding Value with Spatial Data Mining 238 Geospatial Data Analysis Software 238 Regression Modeling 238 Time-Series Regression 239 Adding Value with Regression 240 Adding Value with Optimization and Rules-Based Decision-Making 241 Adding Value with Machine Learning 241 Case 6.2 Business Case: London Heathrow Airport Launches BI and Machine Learning to Improve Airfield Management, Predict Passenger Flow, and Transform Airport Security 245 Case 6.3 Video Case: The Beauty of Data Visualization 246 7 Social Media and Semantic Web Technology 249 Case 7.1 Opening Case: The Darkside of Digital Campaigns: Disinformation and Foreign Influence 250 Introduction 251 7.1 Web 2.0-The Social Web Technologies 252 The Constantly Changing Web 252 A Platform for Services and Social Interaction 252 Emergence of Social Applications, Networks, and Services 253 Why Managers Should Understand Web Technology 255 Communicating on the Web 255 Challenges and Opportunities for Business 257 7.2 Social Web Tools and Applications 258 Social Networking Services (SNS) 259 How Businesses Use Social Networking Services 260 E-commerce 2.0 and Social Commerce 261 Private Social Networks 262 Engaging Consumers with Blogs and Microblogs 262 What Is the Purpose of a Blog? 262 Blogging and Public Relations 262 Reading and Subscribing to Blogs 263 Blogging Platforms 263 Microblogs 263 Twitter 263 Consumer Mashups and RSS Technology 264 RSS Technology 264 Social Metrics and Monitoring Tools 264 Enterprise 2.0: Workplace Collaboration and Knowledge Sharing 266 Collaboration Tools 266 Social Tools for Information Retrieval, Knowledge Management, and Sharing 266 Social Bookmarking Tools 267 Content Creation and Sharing 267 Shared Content Creation with Wikis 267 Leveraging the Power of the Crowd: Crowdsourcing and Crowdfunding 268 Crowdfunding 268 Social Media Is More Than Facebook, YouTube, and Twitter 269 7.3 Using Search Technology for Business Success 270 How Search Engines Work 270 How Crawler Search Engines Work 271 Why Search Is Important for Business 274 Enterprise Search 274 Recommendation Engines 275 Search Marketing 275 Web Search for Business 276 Emerging Search Technologies 277 7.4 A Search for Meaning-Web 3.0 and Semantic Technology 278 What Is the Semantic Web? 278 The Language(s) of Web 3.0 279 Semantic Web and Semantic Search 280 Semantic Web for Business 282 7.5 Recommendation Engines 283 Case 7.2 Business Case: Facebook Helps Songkick Rock the Ticket Sales Industry 290 Case 7.3 Video Case: Power Searching with Google 291 8 Omnichannel Retailing, E-commerce, and Mobile Commerce Technology 294 Case 8.1 Opening Case: Amazon Pioneers New In-Store Retail Concept 295 Introduction 296 8.1 Omnichannel Retailing 297 Keeping Up with Consumer Demands and Behavior 297 Digital Connections 299 Consumers Still Love to Shop in Stores 299 Supply Chain Is More Important Than Ever 300 The Omnichannel Retailing Concept 301 8.2 In-Store Retail Technology 303 Changes in Consumer Shopping Behavior 303 In-Store Retailing Trends 303 In-Store Tech Improves Convenience and Enhances the Shopping Experience 304 8.3 E-commerce-Online Retailing 306 Types of E-commerce Markets 306 Challenges to E-commerce 312 E-commerce Business and Strategic Planning 313 8.4 Mobile Commerce 313 Mobile Advertising 314 Mobile Apps 315 Information: Competitive Advantage in Mobile Commerce 315 QR Codes in Mobile Marketing 316 Mobile Entertainment 317 Hotel Services and Travel Go Wireless 317 Mobile Social Networking 318 8.5. Mobile Payment and Financial Services 319 Mobile Payment Systems 319 Mobile Banking and Financial Services 320 Short Codes 321 Security Issues Questions 322 Case 8.2 Business Case: eBay-An E-commerce Pioneer Faces New Challenges 326 Case 8.3 Video Case: Searching with Pictures Using Mobile Visual Search 327 Part 3 Optimizing Performance and Growth with Business-Driven Systems, Artificial Intelligence and IT Strategy 9 Functional Business Systems 330 Case 9.1 Opening Case: Business Case: Equifax Data Breach Highlights Need for Regulatory Compliance Changes in Financial Management 331 Introduction 332 9.1 Functional and Cross-Functional Business Processes 332 Information Systems to Support Functional Business Units 333 9.2 Production and Operations Management Systems 336 Inventory Control Systems 337 Quality Management Systems (QMS) 339 Computer-Integrated Manufacturing Systems 340 Manufacturing Execution Systems 341 Transportation Management Systems 342 Other POM Technologies 343 9.3 Sales and Marketing Management Systems 344 Sales Management Systems 345 Marketing Management Systems 346 Social Media as a Marketing Management Strategy 347 9.4 Accounting, Finance, and Regulatory Compliance Systems 348 Accounting Systems 349 Financial Planning and Budgeting Systems 349 Regulatory Compliance Systems 351 9.5 Human Resource Information Systems (HRIS) 355 Employee Development 356 HR Planning, Control, and Management 356 HRIS Move to the Cloud 357 Case 9.2 Business Case: MAHLE GmbH Partners with SAP and MHP to Digitalize Its Logistics and Product Development Processes 361 Case 9.3 Video Case: Fuze Increases Its Sales and Marketing Success with an Account-Based Marketing System 361 10 Enterprise Systems 363 Case 10.1 Opening Case: High-Profile Food Recalls Prompt Walmart to Create a Safer, More Transparent, and More Efficient Global Food Supply Chain 364 Introduction 365 10.1 Intro to Enterprise Systems 366 Types of Enterprise Systems 366 Integrating Legacy Systems 368 10.2 Enterprise Resource Planning 370 Automating ERP 370 ERP and the IT Infrastructure 371 ERP Implementation Critical Success Factors 373 Lessons Learned 374 What's New in ERP Systems? 375 Selecting an ERP Vendor, Value-Added Reseller or Consultant 376 10.3 Supply Chain Management 378 Automating the Supply Chain 378 Managing the Three Supply Chain Flows 379 Electronic Data Interchange in the Order Fulfillment and Logistics Process 380 Virtual Collaboration in the Supply Chain 382 Achieving a Fully Digitized Supply Chain 382 Four Technology Stages of Digital Adoption 383 Lessons Learned 386 Leading SCM Systems Developers 387 10.4 Customer Relationship Management 387 The CRM Process 388 Automating CRM 390 Customer Acquisition and Retention 390 CRM for a Competitive Edge 391 Implementing a CRM System 391 Lessons Learned 392 10.5 Communicating and Collaborating with Enterprise Knowledge Management Systems, Enterprise Content Management Systems, and Enterprise Social Platforms 393 What Is Knowledge Management? 393 Koenig's Three Stages of KM Development 394 Automating EKM 394 Benefits of EKM System 395 Techniques for Managing Knowledge in Group Work 396 Enterprise Content Management (ECM) 398 Purpose and Benefits of an ECM System 398 Using an ECM System 399 Enterprise Social Platforms 399 Growth in the ESP Market 400 Evolution of ESPs 401 Case 10.2 Business Case: Lowe's Integrates Augmented Reality and Robot Assistants into Its SCM and CRM Programs 406 Case 10.3 Video Case: P&G-Creating Conversations with Global Consumers 407 11 Artificial Intelligence, Robotics, and Quantum Computing Technology 409 Case 11.1 Opening Case: HSBC Adopts Machine Learning Artificial Intelligence to Fight Money Laundering 410 Introduction 411 11.1 How AI Works 411 Stages of Artificial Intelligence Development 412 Types of Artificial Intelligence Machines 413 The Six Branches of Artificial Intelligence 414 11.2 AI Applications in Business and Society 419 Adoption of AI Business Applications 419 AI Maturity in Organizations 419 Current AI Use in Business and Society 421 Do All Businesses Need to Invest in AI? 423 AI Use in the Public Sector 424 Barriers to AI Adoption and Use 425 11.3 AI and Society (Ethics) 426 Major Issues of Concern 426 Work Automation and Job Loss 426 Privacy, Civil Rights, and Government Use of Artificial Intelligence 427 Unexpected Results When Bias Creeps into the Learning Process 428 11.4 Robotics 430 Types of Robotic Machines 430 11.5 Quantum Computing (QC) 436 What Is Quantum Mechanics? 436 Quantum Computers 436 Challenges in Quantum Computing 437 Case 11.2 Business Case: Recommendation Systems Powered by AI-Still Room for Improvement 441 12 IT Strategy, Sourcing, and Strategic Technology Trends 444 Case 12.1 Opening Case: San Diego County's 20-Year Outsourcing Journey 445 Introduction 446 12.1 IT Strategy and Competitive Advantage 447 Aligning IT Strategy and Business Strategy 447 The Open Group Architecture Framework (TOGAF) 448 Resistance to Business-IT alignment 449 Achieving and Sustaining a Competitive Advantage-Locally and Globally 449 Competitive Advantage Tools 450 Competing Globally 453 IT-Enabled Service-Based Comparative Advantage 456 12.2 IT Strategic Planning, Process, and Tools 457 The Five Components of an IT Strategy 457 Identifying Value Drivers 458 A Reactive Approach to IT Investments Will Fail 458 Developing an IT Strategic Plan 458 IT Strategic Planning Process and Tools 459 Strategic Planning Tools 461 12.3 IT Sourcing Strategies and IT Service Management 468 IT Offshoring 468 IT Onshoring 469 Cloud Services 469 IT Service Management 470 Levels and Types of IT Services 471 Benefits of Using a Structured ITSM Strategy 475 The Outsourcing Life Cycle 476 Ask for Proof of Concept or a Trial Run 478 Establishing and Managing IT Vendor Relationships 478 Outsourcing Benefits 480 Outsourcing Risks and Hidden Costs 480 12.4 Strategic Technology Trends 481 Scanning for Strategic Technology Trends 482 Case 12.2 Business Case: Department of Defense (DOD) Evaluates Technology to Gain Help for Crisis Victims and Protect First Responders 487 Part 4 Building, Operating and Managing Systems to Support Sustainable Business Practices During and After the COVID-19 Pandemic 13 Systems Development, IT Service Management and Project, Program and Portfolio Management 490 Case 13.1 Opening Case: VELCO Outsources Project Management and Brings in Politically Sensitive Capital Project $6 Million Under Budget 491 Introduction 492 13.1 Systems Development 493 The Systems Development Life Cycle 494 13.2 Systems Development Methodologies 497 Waterfall Model 497 Object-Oriented Analysis and Design 498 Agile Systems Development Methodology 499 The DevOps Approach to Systems Development 501 Systems Development Tools and Techniques 503 Choosing a Systems Methodology or Tool 505 13.3 Project, Program and Portfolio Management (PPPM) 506 Project Management 506 The Role of the Project Manager 507 Program Management 509 Portfolio Management 510 Putting It All Together 511 Why Projects Fail 512 The Project Management Office 513 PPPM Frameworks 514 The Project Triple Constraint 515 Five Phases of the Project Management Life Cycle 516 13.4 Initiating, Planning, and Executing Projects 517 Phase One: Project Initiating 517 Phase Two: Project Planning 520 Phase Three: Project Execution 521 13.5 Monitoring/Controlling and Closing Projects 522 Phase Four: Project Monitoring and Controlling 523 Phase Five: Project Closing 526 Achieving a High PMTQ 527 Case 13.2 Business Case: It Took 10 Years and More Than $600 Million to Realize That Big Muscles, Not Computer, Can Best Move Baggage 532 Case 13.3 Demo Case: Mavenlink Project Management and Planning Software 533 14 IT Ethics and Local and Global Sustainability 537 Case 14.1 Opening Case: Royal Bank of Scotland Leverages Technology to Fulfill Its Strategy to Build a More Sustainable Bank 538 Introduction 539 14.1 An Introduction to Ethics 540 The Three Basic Tenets of Business and IT Ethics 541 Code of Ethics 542 IT Professionals' Code of Ethics 543 Developing an Ethics and Compliance Program 544 Ethics Training in the Workplace 545 IT-Related Unethical Behavior 545 Discrimination in Social Media Recruiting 552 Recruiting Regulations 554 Proving Social Media Discrimination 555 Protecting Companies and Candidates from Social Media Discrimination 556 Providing a Secure and Respectful Workplace 557 The Ethical Dilemma of Competing Responsibilities 558 14.2 ICT and Local Sustainability 559 The Triple Bottom Line and Sustainable Development 560 Profits: Green IT Trumps Greenbacks 561 People: Preserving Quality of Life 562 14.3 ICT and Global Sustainability 569 The Link between ICT and Climate Change 573 Climate Change Mitigation 574 Formal Climate Change Initiatives and Agreements 575 Beyond Climate Change 576 ICT and Sustainability in Developing Countries 577 Barriers to ICT Acquisition, Implementation, and Use in Developing Countries 582 Taking a People-First Approach to Technology 583 Sustaining Business in a Post-COVID-19 World 583 Case 14.2 Business Case: Spies vs. Pirates-La Liga Fined Over Mobile App That Spied on Illegal Match Screenings 588 Case 14.3 Video Case: IT Ethics in the Workplace 589 Glossary G-1 Organization Index I-1 Name Index I-3 Subject Index I-4

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