Overview

The value of an organization is given not just by its tangible assets but also by the knowledge embodied in its employees and in its internal and external structures. While explicit knowledge can be shared as information and is easy to handle, this tacit knowledge has been neglected by effectiveness-oriented management techniques but is crucial for both the operational efficiency and the core competencies of an organization. This book provides a survey of the use of information technology for knowledge management, and its chapters present specific research on how technologies such as computer-supported cooperative work (CSCW), workflow, and groupware can support the creation and sharing of knowledge in organizations.

Full Product Details

Author:   Uwe M. Borghoff ,  D.K. Holtshouse ,  Remo Pareschi
Publisher:   Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Imprint:   Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Edition:   Softcover reprint of hardcover 1st ed. 1998
Dimensions:   Width: 15.50cm , Height: 1.30cm , Length: 23.50cm
Weight:   0.454kg
ISBN:  

9783642083563

ISBN 10:   3642083560
Pages:   232
Publication Date:   01 December 2010
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

I. Introduction.- 1. Introduction.- II. The Flow of Knowledge.- 2. The Lessons Learned Cycle.- 3. Knowledge Pump: Supporting the Flow and Use of Knowledge.- III. Knowledge Cartography.- 4. Negotiating the Construction of Organisational Memories.- 5. A Technology for Supporting Knowledge Work: The RepTool.- IV. Communities of Knowledge Workers.- 6. An Environment for Cooperative Knowledge Processing.- 7. Ariadne: Supporting Coordination Through a Flexible Use of Knowledge Processes.- V. Knowledge Repositories and Libraries.- 8. From Natural Language Documents to Sharable Product Knowledge: A Knowledge Engineering Approach.- 9. Corporate Memories for Knowledge Management in Industrial Practice: Prospects and Challenges.- References.- Contributors.- List of Figures.- List of Tables.

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