Influence of quality service on customer satisfaction and loyalty
Author:   Zeleke Melaku Yilma
Publisher:   LAP Lambert Academic Publishing
ISBN:  

9783659684166


Pages:   88
Publication Date:   18 February 2015
Format:   Paperback
Availability:   Available To Order   Availability explained
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Influence of quality service on customer satisfaction and loyalty


Overview

Ethiopia is one of the fast developing economy in Africa. To sustain this development, financial institution play a great role in helping the smooth and efficient flow of cash in the country.Like wise, retail banks as major part of those institutions, needed to improve their culture of customer treatment.This manuscript tried to investigate customer service practice of retail banks found in Ethiopian and suggests what to be done in the future to enhance the quality of service rendered and its effect on customer satisfaction and loyalty.

Full Product Details

Author:   Zeleke Melaku Yilma
Publisher:   LAP Lambert Academic Publishing
Imprint:   LAP Lambert Academic Publishing
Dimensions:   Width: 15.20cm , Height: 0.50cm , Length: 22.90cm
Weight:   0.141kg
ISBN:  

9783659684166


ISBN 10:   3659684163
Pages:   88
Publication Date:   18 February 2015
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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