Overview

The tourism and hospitality industries are seeing continued success, which is why so many new businesses are trying to find a foothold in the field. However, the functions and responsibilities of management differ heavily between organizations within the tourism industry, such as the differences faced by big chain hotels, family owned hotels, and individually owned hotels. Understanding the methods of managing such companies is vital to ensuring their success. Industrial and Managerial Solutions for Tourism Enterprises is a pivotal reference source that focuses on the latest developments on management in the tourism and hospitality industries. Highlighting a range of topics including core competency, customer relationship management, and departmental relationships, this book is ideally designed for managers, restaurateurs, tour developers, destination management professionals, travel agencies, tourism media journalists, hotel managers, management consulting companies, human resources professionals, performance evaluators, researchers, academicians, and students.

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9781799830313

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Atilla Akbaba is a professor at the Faculty of Tourism at İzmir Katip Çelebi University (İzmir, Turkey). He received his M.Sc. from Florida International University and his Ph.D from Dokuz Eylul University with a major in Tourism Management. He teaches hospitality and tourism related courses. His areas of specialization include service quality, organizational culture, and management of tourism businesses. He has published widely in his areas of specialization at national and international levels. Volkan Altintas is an associate professor at the Faculty of Tourism at İzmir Katip Çelebi University (İzmir, Turkey). He received his Master’s and Ph.D degree from Adeniz University with a mojor in tourism and hotel management. His research areas are local people, tourism management, tour guiding tourism planning.

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