Inbound Call Centers: Design, Implementation and Management

Author:   Robert A. Gable
Publisher:   Artech House Publishers
ISBN:  

9780890066409


Pages:   192
Publication Date:   01 December 1993
Format:   Hardback
Availability:   In Print   Availability explained
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Inbound Call Centers: Design, Implementation and Management


Overview

Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.

Full Product Details

Author:   Robert A. Gable
Publisher:   Artech House Publishers
Imprint:   Artech House Publishers
Dimensions:   Width: 15.20cm , Height: 1.40cm , Length: 22.90cm
Weight:   0.454kg
ISBN:  

9780890066409


ISBN 10:   089006640
Pages:   192
Publication Date:   01 December 1993
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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