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OverviewDelivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation. Full Product DetailsAuthor: Robert A. GablePublisher: Artech House Publishers Imprint: Artech House Publishers Dimensions: Width: 15.20cm , Height: 1.40cm , Length: 22.90cm Weight: 0.454kg ISBN: 9780890066409ISBN 10: 089006640 Pages: 192 Publication Date: 01 December 1993 Audience: College/higher education , Professional and scholarly , Undergraduate , Postgraduate, Research & Scholarly Format: Hardback Publisher's Status: Active Availability: In Print This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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