Overview

Full Product Details

Author:   J. Dan Rothwell
Publisher:   Oxford University Press Inc
Imprint:   Oxford University Press Inc
Edition:   11th Revised edition
Dimensions:   Width: 19.20cm , Height: 1.90cm , Length: 23.60cm
Weight:   0.735kg
ISBN:  

9780197602812

ISBN 10:   0197602819
Pages:   480
Publication Date:   05 May 2022
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   To order  
Stock availability from the supplier is unknown. We will order it for you and ship this item to you once it is received by us.

Table of Contents

"Brief Contents Preface 1 Communication Competence in Groups 2 Groups as Systems 3 Meetings: Standard and Virtual 4 Group Development 5 Developing the Group Climate 6 Roles in Groups 7 Group Leadership 8 Developing Effective Teams 9 Defective Group Decision Making and Problem Solving 10 Effective Decision Making and Problem Solving 11 Power in Groups: A Central Dynamic 12 Conflict Management and Negotiation Appendix A: Group Oral Presentations Appendix B: Critical Thinking Revisited: Arguments and Fallacies Glossary References Index TABLE OF CONTENTS Preface Chapter 1: Communication Competence in Groups Myths about Communication Myth 1: Communication Is a Cure-all Myth 2: Communication Can Break Down Myth 3: Effective Communication Is Merely Skill Building Myth 4: 93% of Meaning Is Communicated Nonverbally Myth 5: Effective Communication Is Just Common Sense Communication Defined Communication as Transactional: Mutually Influential Communication as a Process: The Continuous Flow Communication as Sharing Meaning: Making Sense Verbal Communication: Telling It Like It Isn't Nonverbal Communication: Wordless Meaning Communication Competence Effectiveness: Achieving Goals A Matter of Degree: From Deficiency to Proficiency We (Not Me) Oriented: Primacy of Groups Appropriateness: Following the Rules Rule Violations: Consequential Effects Rule Changes: Context Specific Achieving Communication Competence Knowledge: Learning the Rules Skills: Showing, Not Just Knowing Sensitivity: Receptive Accuracy Commitment: A Passion for Excellence Ethics: The Right and Wrong of Communication Culture and Communication Competence Individualism-Collectivism Dimension: The Prime Directive Applying the Communication Competence Model: Several Steps Self-Assessment: Be Ye Individualist or Collectivist? Definition of a Group Groups: More than People Standing at a Bus Stop Interpersonal Communication and Public Speaking: Ungroups Questions for Critical Thinkers TED Talks and YouTube Videos Video Case Studies Chapter 2: Groups as Systems Interconnectedness of Parts Ripple Effect: A Chain Reaction Synergy: One Plus One Equals a Ton Negative Synergy: Results Beyond Bad Adaptability to a Changing Environment Dynamic Equilibrium: Regulating Stability and Change Dealing with Difficult Group Members: Disruptive Change Self-Assessment: Are You a Difficult Group Member? Boundary Control: Communication Methods for Regulating Input Physical Barriers: Protecting Group Space Psychological Barriers: Member in Name Only Linguistic Barriers: Having to Speak the Language Rules: Permission Not Granted Roles: Staying in Bounds Networks: Controlling Information and Interaction Flow Open and Closed Systems: Setting Effective Boundaries Influence of Size Group Size and Complexity Quantitative Complexity: Exponentially Complicated Complexity and Group Transactions: Size Matters An Organization: A Group of Groups Questions for Critical Thinkers TED Talks and YouTube Videos Video Case Studies Chapter 3: Meetings: Standard and Virtual Standard Meeting Preparation Clarify the Purpose: Avoid Aimlessness Create an Effective Meeting Agenda: Simple Steps Get There First: Expect Problems Conducting a Meeting Type of Meeting: Formal or Informal Begin on Time; End on Time: Punctuality Is a Virtue Communicate Ground Rules: Avoid Chaos Use the Best Processes: No One-Size-Fits-All Stay on Track: Parking Lots, Jellyfish, and Perception Checks Concluding the Meeting: Don't End with a Whimper After the Meeting: Clean-Up Time Participating in Meetings Be Prepared: Don't Act Like a Potted Plant WAIT: Avoid Stage Hogging Be Attentive: Monitor Your Nonverbal Communication Recognize Cultural Diversity: Is Silence Golden? Increase Participation: Constructive Engagement Virtual Meetings Types of Virtual Meetings: Audio and Visual Pros and Cons: A Mixed Bag Facilitating a Virtual Meeting: New Challenges Virtual Meeting Participation: A Few Unique Considerations Questions for Critical Thinkers TED Talks and YouTube Videos Video Case Studies Chapter 4: Group Development Primary Dimensions of Groups Task and Social Dimensions: Working and Relating Building Cohesiveness: Bringing Us Together Encourage Compatible Membership Develop Shared Goals Accomplish Tasks Develop a Positive History of Cooperation Increase Proximity Nurture Virtual Group Social Relations Periodic Phases of Group Development Forming: Gathering Members Reasons We Join Groups: Motivation Member Diversity: The Benefits and Challenges of Difference Storming: Feeling the Tension Primary Tension: Initial Uneasiness Secondary Tension: Later Stress and Strain Norming: Regulating the Group Types of Norms: Explicit and Implicit Degree of Conformity: Strength of Group Pressure Why We Conform: Fitting In Conditions for Conformity: When We Bow to Group Pressure Addressing Nonconformity: When Groups Get Tough Performing: Group Output Motivation to Perform: Social Loafing and Social Compensation Self-Assessment: Social Loafing When Groups Outperform Individuals: Three Heads Are Better than One When Individuals Outperform Groups: No Group Magic Questions for Critical Thinkers TED Talks and YouTube Videos Video Case Studies Chapter 5: Developing the Group Climate Positive versus Negative Climates Negativity Bias: Short-Circuiting a Positive Climate Positive Emphasis: The ""Magic Ratio"" Competition and Cooperation Definitions: Conceptual Clarity Constructive Competition: Tempering Hypercompetitiveness Cooperative Group Climates: Cultivating Positivity Communication and Group Climate Praise and Recognition: Basic Building Blocks Defensive and Supportive Communication: Shaping Climates Self-Assessment: Reactions to Defensive and Supportive Communication Criticism versus Description Control versus Problem Orientation Manipulation versus Assertiveness Indifference versus Empathy Superiority versus Equality Certainty versus Provisionalism Incivility versus Civility Listening: Enhancing Positivity Shift Response versus Support Response: Focusing on Me or Thee? Competitive Interrupting: Seizing the Floor Ambushing: Preparing Rebuttals Virtual Group Climate Questions for Critical Thinkers TED Talks and YouTube Videos Video Case Studies Chapter 6: Roles in Groups Influence of Roles Role Status: Playing by Hierarchical Rules Role Conflict: Torn Between Two Roles Role Reversal: When Students Become Teachers Types of Roles Task Roles: Focusing on Maximum Productivity Maintenance Roles: Focusing on Cohesiveness Disruptive Roles: Focusing on Self Self-Assessment: Playing by the Roles Role Emergence Group Endorsement: Accepting a Bid? Role Specialization: Settling into One's Primary Role? Role Adaptability Role Flexibility: Adapting to Context Role Fixation: Failure to Adapt Newcomers and System Disturbance Nature of the Group: The Challenge of Acceptance Group Socialization: Mutual Adaptation to Change Questions for Critical Thinkers TED Talks and YouTube Videos Video Case Studies Chapter 7: Group Leadership Definition of Leadership Leadership and Followership: Let's Dance Leader and Manager: Different Types of Influence Difference #1: Positional versus Interpersonal Influence Difference #2: Maintaining versus Changing Differences Not Categorically Exclusive: Matter of Emphasis Leadership Emergence How Not to Become a Leader: Communication Blunders General Emergence Pattern: Process of Elimination Two Phases of Emergence Virtual Group Leader Emergence Additional Factors: Implicit Theories of Leadership Perspectives on Competent Leadership Traits Perspective: The Born Leader View Styles Perspective: One Style Doesn't Fit All Self-Assessment: What Is Your Leadership Style Preference? Situational Perspective: Matching Styles with Circumstances Distributive Leadership: Sharing Functions Servant Leadership Perspective: Ethical Necessity Culture and Leadership: Are There Universal Theories? Communication Competence Perspective: The Overarching View Virtual Group Leadership Questions for Critical Thinkers TED Talks and YouTube Videos Video Case Studies Chapter 8: Developing Effective Teams Standard Groups versus Teams Distinctions: The Fourmost Four Level of Cooperation: The Working Together Imperative Diversity of Skills: Looking for Complementarity Group Identity: Operating as a Unit Time and Resources: Commitment to the Team Definition of a Team: A Special Kind of Group Team Members Team Slayers: Members' Bad Attitudes and Bad Behavior Egocentrism: Me-Deep in Omnipotence Cynicism: Communicating a Can't-Do Attitude Communicating Abuse: Incompetent Behavior Kills Teams Team Builders: Choosing and Developing Team Members Experience and Problem-Solving Abilities: Core Competencies Communication Training: Developing Members' Competence Developing Teamwork Developing Team Goals: The Four Cs Clear Goals: Everyone on the Same Page Cooperative Goals: Interdependent Challenges Challenging Goals: Denting the Universe Commitment to Goals: A Passion to Succeed Developing a Team Identity: Unifying Members Symbolic Convergence: Communicating Fantasy Themes Solidarity Symbols: Unifying Nonverbally Team Talk: The Language of We Designating Roles: Room for One Quarterback Team Empowerment: Enhancing Members' Capabilities Definition of Empowerment: Four Dimensions Hierarchical Organizations: The Enemy of Team Empowerment Self-Managing Work Teams: The IDEO Model Impediments to Team Empowerment: No Buy-In Establishing Individual Accountability: Providing Feedback Competent Team Leadership Nurturing Empowerment: A Shared Responsibility Requiring a Psychologically Safe Environment: Killing Fear and Ego Virtual Teams Questions for Critical Thinkers TED Talks and YouTube Videos Video Case Studies Chapter 9: Defective Decision Making and Problem Solving Information Overload Scope of the Problem: The Information Avalanche Consequences: The Downside of Information Overload Critical Thinking Impairment: Separating Wheat from Chaff Indecisiveness: Conclusion Irresolution Inattention: Difficulty Concentrating Diminished Creativity: Preoccupation with the Mundane Coping with Information Overload: Wrestling the Beast Ruthlessly Filter Information: Scan the Spam ""Eat the Frog"": Tackle the Unpleasant Tasks First Shut Down Technology: Hitting the Off Switch? Become Selective: On a Need-to-Know Basis Limit the Search: When Enough Is Enough Discern Patterns: Recognizing Irrelevant Information Focus: Don't Multitask Information Underload Mindsets: Critical Thinking Frozen Solid Confirmation Bias: One-Sided Information Searches The Problem: Poor Decisions and Solutions Combating Confirmation Bias: A Plan False Dichotomies: Either-Or Thinking Collective Inferential Error: Uncritical Thinking Prevalence of the Problem: It's a Group Thing Sources of Inferential Errors: Distortions and Correlations Unrepresentativeness: Distorting the Facts Self-Assessment: The Uncritical Inference Test Correlation Inferred as Causation: Covariation Error Correction: Practicing Critical Thinking Group Polarization: Extremely Uncritical Thinking Polarization: From Gambling to Guarded Why Groups Polarize: Comparison and Persuasion Combating Group Polarization: Necessary Steps Groupthink: Critical Thinking in Suspended Animation Conditions: Excessive Cohesiveness and Concurrence Seeking Identification of Groupthink: Main Symptoms Overestimation of the Group's Power and Morality: Arrogance Closed-Mindedness: Clinging to Assumptions Pressures toward Uniformity: Presenting a United Front Preventing Groupthink: Promoting Vigilance Questions for Critical Thinkers TED Talks and YouTube Videos Video Case Studies Chapter 10: Effective Decision Making and Problem Solving Group Discussion Functions and Procedures Phases and Functions: General Considerations Multiple Sequence Model: Phases of Decision Making Functional Perspective: Being Systematic The Standard Agenda: Structuring Group Discussion Problem Identification: What's the Question? Problem Analysis: Causes and Effects Solution Criteria: Setting Standards Solution Suggestions: Generating Alternatives Solution Evaluation and Selection: Deciding by Criteria Solution Implementation: Follow-Through Decision-Making Rules: Majority, Minority, and Unanimity Majority Rule: Tyrannical or Practical Minority Rule: Several Types Unanimity Rule: Consensus Evaluating Information: Countering ""Truth Decay"" Credibility: Is It Believable?? Currency: Is It Up to Date?? Relevance: Looking for Logical Connections Representativeness: Reflecting the Facts Sufficiency: When Enough Really Is Enough Creative Problem Solving General Overview: The Creative Process Creative Techniques: Systematic Procedures Idea Generation: Several Techniques Framing/Reframing: It's All in the Wording Virtual Groups and Decision Making Pace of Decision Making: Synchronous and Asynchronous Media Virtual Creativity: Finding Your Comfort Zone Questions for Critical Thinkers TED Talks and YouTube Videos Video Case Studies Chapter 11: Power in Groups The Nature of Power Forms of Power: Dominance, Prevention, and Empowerment Communication Indicators of Power General Indicators: Defining, Following, and Inhibiting Verbal Indicators: Language Choices Nonverbal Indicators: Silent Exercise of Power Status Cues: Virtual Groups Power Resources: The Raw Materials of Influence Information: Good and Plenty Expertise: Information Plus Know-How Legitimate Authority: You Will Obey Rewards and Punishments: Pleasure and Pain Personal Qualities: A Powerful Persona Consequences of Power Imbalances Bias Against Women and Ethnic Minorities: Leadership Gap Bullying: Verbal and Nonverbal Aggression Power Distance: Cultural Variation General Description: Horizontal and Vertical Cultures Communication Differences: With Whom May You Communicate? Balancing Power: Prevention Strategies Defiance: Digging in Your Heels Resistance: Dragging Your Feet Sluggish Effort: How Slow Can You Go? Strategic Stupidity: Smart People Acting Dumb Loss of Motor Function: Conscious Carelessness The Misunderstanding Mirage: Confusion Illusion? Selective Amnesia: Fake Forgetfulness Tactical Tardiness: Late by Design Purposeful Procrastination: Deliberate Delays Balancing Power Positively: Enhancing Empowerment Developing Assertiveness: Exhibiting Confidence and Skill Alliances: Forming Coalitions Increasing Personal Power Resources: Benefiting the Group Questions for Critical Thinkers TED Talks and YouTube Videos Video Case Studies Chapter 12: Conflict Management and Negotiation Nature of Conflict Definition: Incompatible, Interconnected Struggle Benefits of Conflict: Dissent Can Be Productive Destructive and Constructive Conflict: Differences Communication Styles of Conflict Management Collaborating: Problem Solving Confrontation: Directly Addressing the Problem Integration: Seeking Joint Gains Smoothing: Calming Troubled Waters Accommodating: Yielding Compromising: Halving the Loaf Avoiding: Withdrawing Competing: Power-Forcing Comparing Styles: Likelihood of Success Situational Factors Task Conflict: Routine and Nonroutine Relationship Conflict: It's Personal Values Conflict: Deeply Felt Struggles Culture and Conflict: Communication Differences Negotiating Strategies Positional Bargaining: Hard and Soft Negotiating Principled Negotiation: Interest-Based Bargaining The Four Principles: Appropriate Rules Remaining Unconditionally Constructive: Sound Judgment? The BATNA: Best Alternative to a Negotiated Agreement Anger Management Constructive and Destructive Anger: Intensity and Duration Managing Your Own Anger: Taking Control Managing the Anger of Others: Communication Jujitsu Virtual Groups and Conflict Questions for Critical Thinkers TED Talks and YouTube Videos Video Case Studies Appendix A: Group Oral Presentations Appendix B: Critical Thinking Revisited: Arguments and Fallacies Glossary References Index"

Reviews

In Mixed Company addresses group communication from a less formal communication perspective. It has appeal and relevance to majors outside of the field of Communication."" - Samantha L. Gonzalez, Manchester Community College A grounded, practical approach to small group communication. Has stood the test of time."" - Kyle Hanners, Arizona State University In Mixed Company, is a good, relatively inexpensive book that I believe students are able to readily engage with throughout the semester. Rothwell presents concepts and examples in a clear, easy-to-understand narrative, and that is good for keeping students' attention throughout the semester and the assigned readings."" - Evan Billingsley, Arizona State University In Mixed Company is extremely well written and developed. It includes all of the information/scholarship you would like in a class on small group/team communication."" - Marla Lowenthal, University of San Francisco

"In Mixed Company addresses group communication from a less formal communication perspective. It has appeal and relevance to majors outside of the field of Communication."" - Samantha L. Gonzalez, Manchester Community College A grounded, practical approach to small group communication. Has stood the test of time."" - Kyle Hanners, Arizona State University In Mixed Company, is a good, relatively inexpensive book that I believe students are able to readily engage with throughout the semester. Rothwell presents concepts and examples in a clear, easy-to-understand narrative, and that is good for keeping students' attention throughout the semester and the assigned readings."" - Evan Billingsley, Arizona State University In Mixed Company is extremely well written and developed. It includes all of the information/scholarship you would like in a class on small group/team communication."" - Marla Lowenthal, University of San Francisco"

In Mixed Company addresses group communication from a less formal communication perspective. It has appeal and relevance to majors outside of the field of Communication. - Samantha L. Gonzalez, Manchester Community College A grounded, practical approach to small group communication. Has stood the test of time. - Kyle Hanners, Arizona State University In Mixed Company, is a good, relatively inexpensive book that I believe students are able to readily engage with throughout the semester. Rothwell presents concepts and examples in a clear, easy-to-understand narrative, and that is good for keeping students' attention throughout the semester and the assigned readings. - Evan Billingsley, Arizona State University In Mixed Company is extremely well written and developed. It includes all of the information/scholarship you would like in a class on small group/team communication. - Marla Lowenthal, University of San Francisco

Author Information

J. Dan Rothwell: Professor Emeritus and former chair of the Communication Studies Department at Cabrillo College. He has a B.A. in American History from the University of Portland (Oregon), an M.A. in Rhetoric and Public Address, and a Ph.D. in Communication Theory and Social Influence. His M.A. and Ph.D. are both from the University of Oregon. He is the author of four other books: Practically Speaking, In the Company of Others: An Introduction to Communication, Telling It Like It Isn't: Language Misuse and Malpractice, Interpersonal Communication: Influences and Alternatives (with James Costigan), and In Mixed Company: An Introduction to Group Communication.

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions