Improving Service Level Engineering: An Intuitionistic Fuzzy Approach
Author:   Roland Schütze
Publisher:   Springer International Publishing AG
Edition:   1st ed. 2018
ISBN:  

9783319597157


Pages:   195
Publication Date:   28 July 2017
Format:   Hardback
Availability:   Manufactured on demand   Availability explained
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Improving Service Level Engineering: An Intuitionistic Fuzzy Approach


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Author:   Roland Schütze
Publisher:   Springer International Publishing AG
Imprint:   Springer International Publishing AG
Edition:   1st ed. 2018
Weight:   4.616kg
ISBN:  

9783319597157


ISBN 10:   3319597159
Pages:   195
Publication Date:   28 July 2017
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Business and IT Alignment - A fuzzy Challenge.-  Part I: SLA Dependency Mapping.- Towards a Gradual and Bi-Polar Concept.- Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA).- Part III: Towards 'Business and IT' Aligned Service Level Engineering.

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Author Information

Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.

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