Improving Service Level Engineering: An Intuitionistic Fuzzy Approach
Author:   Roland Schütze
Publisher:   Springer International Publishing AG
Edition:   Softcover reprint of the original 1st ed. 2018
ISBN:  

9783319866840


Pages:   195
Publication Date:   03 August 2018
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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Improving Service Level Engineering: An Intuitionistic Fuzzy Approach


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Overview

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

Full Product Details

Author:   Roland Schütze
Publisher:   Springer International Publishing AG
Imprint:   Springer International Publishing AG
Edition:   Softcover reprint of the original 1st ed. 2018
Weight:   0.454kg
ISBN:  

9783319866840


ISBN 10:   3319866842
Pages:   195
Publication Date:   03 August 2018
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Business and IT Alignment - A fuzzy Challenge.-  Part I: SLA Dependency Mapping.- Towards a Gradual and Bi-Polar Concept.- Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA).- Part III: Towards 'Business and IT' Aligned Service Level Engineering.

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Author Information

Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.

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