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OverviewFull Product DetailsAuthor: James R. PerssePublisher: John Wiley and Sons Ltd Imprint: John Wiley & Sons Inc Dimensions: Width: 18.80cm , Height: 3.10cm , Length: 24.20cm Weight: 0.820kg ISBN: 9780471418344ISBN 10: 047141834 Pages: 464 Publication Date: 27 August 2001 Audience: College/higher education , Professional and scholarly , General/trade , Undergraduate , Postgraduate, Research & Scholarly Format: Hardback Publisher's Status: Out of Stock Indefinitely Availability: In Print Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock. Table of ContentsReviews""Unlike other books by practitioners, this book has a useful list of reference."" (Managing Service Quality) ""...The book is a useful introduction to CMM..."" (CVu, June 2002) Unlike other books by practitioners, this book has a useful list of reference. (Managing Service Quality) ...The book is a useful introduction to CMM... (CVu, June 2002) Author InformationJAMES R. PERSSE, PhD, is a telecommunications consultant with LightTouch Systems, Inc., where he specializes in systems design and engineering, as well as software process management. Tab Content 6Author Website:Countries AvailableAll regions |
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