Overview

Managers in every business know the importance of collecting debts. This important and totally up-to-date guide shows how to do it quickly, efficiently and, wherever possible, with the minimum amount of fuss. It contains detailed practical guidance on all aspects of collection from initial procedures set-up through to legal remedies in the event of default. Sample letters and telephone scripts are also included. Areas covered in the book include: the psychology of credit control; credit checking procedures; collection procedures and how to overcome excuses and negotiate payments; collection agencies and solicitors; suing through the High and County courts; factoring alternatives; and, much more.

Full Product Details

9781852526467

Table of Contents

Reviews

Alan Dixie has successfully managed, in most succinct fashion, to create a 'How to' work which covers the broad canvas of credit management. His book deserves a permanent corner on the desk of Credit Managers.A Terry Robinson FICM, V ice President, Institute of Credit Management A very readable book packed with excellent advice. Credit control trainees will benefit greatly from reading it and even the most experienced controllers will learn some useful tips. Also highly recommended to Small Business Proprietors.A Charles Woodward, Lloyds TSB Group The 'credit control' book of the year. Well written and full of useful advice. A refreshingly up-to-date approach.A Brendan Glover, Managing Director, Inter-credit International Ltd

Author Information

Alan Dixie has over 25 years experience of managing credit control and is a Fellow of the Institute of Credit Management. He is presently Head of Accounting Services at Centaur Media PLC.

Tab Content 6

Customer Reviews

Recent Reviews

Countries Available