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Author:   Ron Basu
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   0.453kg
ISBN:  

9781138138704

ISBN 10:   1138138703
Pages:   374
Publication Date:   17 December 2015
Audience:   Professional and scholarly ,  College/higher education ,  Professional & Vocational ,  Tertiary & Higher Education
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

PART 1: THE FOUNDATIONS OF QUALITY Chapter 1: Quality and Operational Excellence Chapter 2: History of Quality Movement Chapter 3: Scope of Tools and Techniques Part1: Questions and exercises PART 2: TOOLS Chapters 4 to 8 Introduction Chapter 5 Tools for Measurement Chapter 6 Tools for Analysis Chapter 7 Tools for Improvement Chapter 8 Tools for Control Part 2: Questions and exercises PART 3: TECHNIQUES Chapter 9 Quantitative Techniques Chapter 10 Qualitative Techniques Part 3: Questions and exercises PART 4: IMPLEMENTATION Chapter 11 Making it Happen Chapter 12 Case Studies Part 4: Questions and exercises Appendix 1 Management Models Appendix 2 Introduction to Statistics Appendix 3 Random number table Appendix 4 Answer to numeric questions

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