Overview

This is a practical guide to quality management based on research papers, presentations, and topic tracks from the Juran Institute's annual IMPRO conference for quality practitioners. First-hand perspectives, charts, checklists, and benchmarks form a comprehensive, step-by-step road map for managers who want to successfully introduce and sustain quality initiatives. This book distills more than ten years of the Juran Institute's thinking and practice of quality management into a valuable resource for quality professionals.

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9780471296195

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Based on papers, presentations and topic tracks from the Juran Institute's annual IMPRO conference for quality practitioners, this is a step-by-step roadmap for managers who want to introduce and sustain quality initiatives. There are excerpts from presentations by notable speakers including Robert Galvin of Motorola, Robert Kidder of Duracell, Paul O'Neil of Alcoa and Shinji Sakai of Toyota Motors. The book also integrates tools such as intranets, blitz teams and global supplier management into quality management models. (Kirkus UK)

Author Information

AL ENDRES, former vice president of the Juran Institute, is the Director of the Center for Quality at the University of Tampa and Chair of the Department of Management. He is also an assistant professor. While at the Juran Institute, Dr. Endres was responsible for the research and development of educational material on quality systems for service organizations. He spearheaded the creation of the Juran Institute's associated training materials and workshops. Dr. Endres is also the author of Improving R&D Performance: The Juran Way (Wiley).

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