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Full Product Details

Author:   Larry Klosterboer
Publisher:   Pearson Education (US)
Imprint:   Pearson
Edition:   2nd Revised ed.
Dimensions:   Width: 18.00cm , Height: 1.50cm , Length: 23.00cm
Weight:   0.426kg
ISBN:  

9780131385658

ISBN 10:   0131385658
Pages:   264
Publication Date:   29 April 2010
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Preface xvii Acknowledgments xxi About the Author xxiii   Chapter 1: Overview of Configuration Management 1 Part I: Planning for Configuration Management 17 Chapter 2: Gathering and Analyzing Requirements 19 Chapter 3: Determining Scope, Span, and Granularity 37 Chapter 4: Customizing the Configuration Management Process 55 Chapter 5: Planning for Data Population 67 Chapter 6: Putting Together a Useful Project Plan 85 Part II: Implementing Configuration Management 97 Chapter 7: Choosing the Right Tools 99 Chapter 8: Implementing the Process 117 Chapter 9: Populating the Configuration Management Database 127 Chapter 10: Choosing and Running a Pilot Program 137 Chapter 11: Communication and Enterprise Roll Out 149 Part III: Running an Effective Configuration Management System 161 Chapter 12: Building a Configuration Management Team 163 Chapter 13: The Many Uses for Configuration Information 179 Chapter 14: Measuring and Improving CMDB Accuracy 193 Chapter 15: Improving the Business Value of Configuration Management 207   Index 217

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Author Information

Larry Klosterboer is a certified IT architect specializing in systems management. He works for IBM’s global service delivery team out of Austin, Texas. Larry has more than 18 years of experience in service delivery, spanning technologies from mainframe to networking to desktop computing. His areas of focus have included network design, UNIX® systems administration, asset management, and most recently, implementing IT service management.

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