This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure:Improvement activities Process inputs and outputs Related processesTools and techniques Key Performance Indicators Critical Success FactorsProcess Improvement roles Benefits of effective Process Implementation challenges and considerationsTypical assets and artefacts of an Improvement program
Full Product DetailsAuthor: James Persse
Publisher: van Haren Publishing
Imprint: van Haren Publishing
ISBN 10: 908753650
Publication Date: 18 July 2012
Audience: General/trade , General
Publisher's Status: Active
Availability: In Print
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