Overview

Corporate travel management (CTM) is the function of managing a company's strategic approach to travel (travel policy), the negotiations with all vendors, day-to-day operation of the corporate travel program, traveler safety and security, credit-card management, and travel and expenses ('T&E') data management. CTM should not be confused with the work of a traditional travel agency. While agencies provide day-to-day travel services to corporate clients, they are the implementing arm of what the corporation has negotiated and put forth in the policy. The agency on the other hand makes the actual reservation within the parameters given by the corporation. This book is the first step to close a gap that has been left open for too long. Not on purpose, but few people outside the industry realize its economic importance - and size. And while it may not give you all the answers, it does provide you with an overview of the complexities of corporate travel and its management.

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