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OverviewThis book gives leaders a tactical and operational guide to implementing or improving an ITSM program. Most ITSM processes are included, as well as structuring the strategic vision for YOUR ITSM program. This is the second edition, offered in full color. Full Product DetailsAuthor: Jeffrey TefertillerPublisher: Createspace Independent Publishing Platform Imprint: Createspace Independent Publishing Platform Dimensions: Width: 15.20cm , Height: 1.80cm , Length: 22.90cm Weight: 0.513kg ISBN: 9781723127441ISBN 10: 1723127442 Pages: 276 Publication Date: 14 July 2018 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: In stock  We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationJeffrey Tefertiller has been a leader in the IT Service Management area for 25 years. He has led a Managed Service company, worked in-house leading process initiatives, and owns an ITSM consulting practice. Tab Content 6Author Website:Countries AvailableAll regions |
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