Implementing and Improving ITSM: A leader's guide to implementing and improving Enterprise IT Service Management - Second Edition - Full Color
Author:   Jeffrey Tefertiller
Publisher:   Createspace Independent Publishing Platform
ISBN:  

9781723127441


Pages:   276
Publication Date:   14 July 2018
Format:   Paperback
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

Our Price $145.20 Quantity:  
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Implementing and Improving ITSM: A leader's guide to implementing and improving Enterprise IT Service Management - Second Edition - Full Color


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Overview

This book gives leaders a tactical and operational guide to implementing or improving an ITSM program. Most ITSM processes are included, as well as structuring the strategic vision for YOUR ITSM program. This is the second edition, offered in full color.

Full Product Details

Author:   Jeffrey Tefertiller
Publisher:   Createspace Independent Publishing Platform
Imprint:   Createspace Independent Publishing Platform
Dimensions:   Width: 15.20cm , Height: 1.80cm , Length: 22.90cm
Weight:   0.513kg
ISBN:  

9781723127441


ISBN 10:   1723127442
Pages:   276
Publication Date:   14 July 2018
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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Author Information

Jeffrey Tefertiller has been a leader in the IT Service Management area for 25 years. He has led a Managed Service company, worked in-house leading process initiatives, and owns an ITSM consulting practice.

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