Implementing and Improving ITSM: A leader's guide to implementing and Enterprise IT Service Management
Author:   Jeffrey Tefertiller
Publisher:   Createspace Independent Publishing Platform
ISBN:  

9781986280877


Pages:   294
Publication Date:   06 March 2018
Format:   Paperback
Availability:   Available To Order   Availability explained
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Implementing and Improving ITSM: A leader's guide to implementing and Enterprise IT Service Management


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Overview

This book gives leaders a tactical and operational guide to implementing or improving an ITSM program. Most ITSM processes are included, as well as structuring the strategic vision for YOUR ITSM program.

Full Product Details

Author:   Jeffrey Tefertiller
Publisher:   Createspace Independent Publishing Platform
Imprint:   Createspace Independent Publishing Platform
Dimensions:   Width: 15.20cm , Height: 1.60cm , Length: 22.90cm
Weight:   0.395kg
ISBN:  

9781986280877


ISBN 10:   198628087
Pages:   294
Publication Date:   06 March 2018
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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Author Information

Jeffrey Tefertiller has been a leader in the IT Service Management area for 25 years. He has led a Managed Service company, worked in-house leading process initiatives, and owns an ITSM consulting practice.

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