Overview

Artificial intelligence is transforming customer service. But customers still need humans when systems fail, emotions are involved, or judgment is required. Human Service reveals how employees can create value that AI can't match. It explores three essential customer service skills-connection, understanding, and advocacy-that grow revenue, improve efficiency, and earn loyalty. In this book, you'll discover: What humans do better than AI When employees make the biggest difference How to build and scale these skills You'll also learn how leading organizations combine smart automation with helpful employees to gain a competitive advantage. Through real-world stories, practical examples, and cautionary tales, Human Service shows what happens when companies rely too much on technology and what's possible when you get the balance right. Human Service is your guide to standing out in the age of AI.

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