Overview

AI--including generative AI--is radically transforming business. Are you ready? Accenture technology leaders Paul Daugherty and Jim Wilson provide crucial insights and advice to help you meet the challenge. In this updated and expanded edition of Human + Machine--including a new chapter on gen AI--Daugherty and Wilson show that the essence of the AI paradigm shift is the transformation of all business processes within an organization, whether related to breakthrough innovation, everyday customer service, or personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly--or completely reimagine them. Based on the authors' experience and research with fifteen hundred organizations, the book reveals how companies are using the new rules of AI to leap ahead on innovation and profitability and what you can do to achieve similar results. It describes six entirely new types of hybrid human + machine roles that every company must develop, and it includes a ""leader's guide"" with the five crucial principles required to become an AI-fueled business.

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Paul R. Daugherty is Chief Technology and Innovation Officer at Accenture and is based in New York City. He founded Accenture's AI business and leads Accenture's technology strategy, innovation, and R&D capabilities around the world. He is coauthor of Radically Human: How New Technology Is Transforming Business and Shaping Our Future. H. James Wilson is coauthor of several books, including Human + Machine: Reimagining Work in the Age of AI. Jamie Renell is a voice talent and audiobook narrator.

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