Overview

Written by Healthcare Quality experts and applicable to all practice settings, HQ Solutions: Resource for the Healthcare Quality Professional, Fifth Edition is an essential resource that offers healthcare quality professionals the theoretical and practical basis for safe, reliable, cost-effective care, including the use of state-of-the-art tools for measuring, monitoring, selecting, and managing data. Offering comprehensive guidance on creating quality structures that support patient/provider collaboration, cost-effective solutions, and safe, efficient care, this official publication of the National Association for Healthcare Quality (NAHQ), is an invaluable resource for preparing for the Certified Professional in Healthcare Quality (R) (CPHQ) certification exam. Becoming CPHQ certified demonstrates to employers and colleagues that you know how to manage and advance healthcare quality and safety. Effective preparation for the CPHQ exam is critical to earning the credential. The CPHQ certification incorporates the body of knowledge in the healthcare quality profession. It covers the following four domains: organizational leadership, performance process improvement (PPI), health data analysis, and patient safety.

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9781284249965

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Founded in 1976, the National Association for Healthcare Quality (NAHQ) is the only organization dedicated to healthcare quality professionals, defining the standard of excellence for the profession, and equipping professionals and organizations across the continuum of healthcare to meet these standards.Healthcare quality professionals are integral to the healthcare team – NAHQ is committed to their success at all levels, from quality specialists to experienced executives. NAHQ offers the only accredited certification in healthcare quality (the CPHQ), extensive educational programming, networking opportunities, and career resources to help association members meet the challenges they face and demonstrate their value. Mr. Pelletier’s research focuses on patient engagement, nursing leadership education, and the effectiveness of nurse residency programs. With over 40 years of experience, he maintains a consultancy practice and has held appointments as adjunct faculty with the University of San Diego Hahn School of Nursing and Health Science; National University; University of Phoenix; California State University, Dominguez Hills; University of California, Los Angeles; and the George Washington University.He is a graduate of Yale University (MSN) and Fairfield University (BSN). Mr. Pelletier is a technical writer and editor and publishes widely in the areas of nursing administration, quality, safety, and patient engagement, including several books, numerous book chapters and peer reviewed articles. He has participated in local and national initiatives focusing on safe and equitable care for persons with enduring behavioral health challenges. As a nurse expert with the U.S. Department of Justice, scientific consultant to the National Institutes of Health, and consultant to the National Quality Forum, he helped inform systems of care and national policy standards.Mr. Pelletier is a Fellow of the American Academy of Nursing and NAHQ. For nine years, he served as editor-in-chief for the Journal for Healthcare Quality. Mr. Pelletier received the Yale School of Nursing Distinguished Alumnae/i Award in 2017. He has been a co-editor of HQ Solutions for five editions. Dr. Beaudin has worked, studied, analyzed, and practiced the art and science of healthcare quality in managed care organizations, health systems, hospitals, and community behavioral health centers for over twenty-five years. She has navigated changes in Medicare, Medicaid, and employer-sponsored funding for medical and behavioral health services while meeting stakeholder expectations such as those of the Centers for Medicare & Medicaid Services, NCQA, URAC, AAAHC, CARF International, The Joint Commission, The Leapfrog Group, U.S. News & World Report, and GuideStar.She has conducted qualitative and quantitative evaluation research across the continuum of care on various topics that promote best care, smarter spending, healthier people, and joy in work. Her commitment to translational science is evidenced by authorship of over ninety peer reviewed articles, book chapters, case studies and reports – most tackling topics on improving human health and quality of life. Dr. Beaudin energetically serves as Associate Editor and panel reviewer for the Journal for Healthcare Quality and was an engineer for the foundational study guide for the Certified Professional in Healthcare Quality.Dr. Beaudin enjoys the benefits of being a coach and mentor to healthcare quality professionals and project teams growing from leadership experience at ValueOptions, Magellan, PacifiCare Behavioral Health, UnitedHealth, Children’s Hospital Los Angeles, AIDS Healthcare Foundation, and Child & Family Center. Dr. Beaudin has been a co-editor of HQ Solutionsfor five editions.

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