Overview

"Thoroughly updated to discuss the use of tools such as Skype and social media, this concise volume shows how effective communication—via written text and spoken presentations—can positively impact project management in professional environments. Professional communications are the ""information product"" of all organizations and businesses. Based on that premise, this book offers communications strategies that will benefit any organization that disseminates technical information in-house and/or to customers. The popular work provides easy-to-understand and apply guidelines for designing and writing effective technical documents, as well as other related communications. What makes this new edition especially valuable is that it maintains the quality of information that distinguished the previous editions, but is now updated to encompass current technology and trends, including today's prevalent communication tools such as social media. The book begins by looking at skills common to all technical writing and offering general advice on designing and writing reports. Next is a discussion of specific types of reports along with common problems and issues writers face. Finally, the work overviews other forms of communications such as professional presentations. The updated material also considers the growing importance of interviews and focus groups as information-gathering tools, the influence of visual rhetoric, and the use of technologies such as Skype and webinars."

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9781440855078

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Reviews

This well-organized reference book includes excellent writing samples and explains important methods of how to write about technical information. . . . This professional work would be a welcome addition to the reference collection of an academic library. * Booklist Online * It has been nearly twenty years since the last edition of this indispensable text. . . . This book contains brief chapters, is thoughtfully organized for easy reference, and ensures that students master writing and other skills relevant to their personal and professional lives. Summing Up: Essential. Lower- and upper-division undergraduates. * Choice * This relatively short book is a useful resource for someone who needs a brief overview of writing different kinds of documents in a technology-driven workplace. * ARBA *

Author Information

Charles H. Sides, PhD, is professor of communication and director of internships for the Department of Communications Media at Fitchburg State University.

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