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Full Product Details

Author:   Leil Lowndes
Publisher:   McGraw-Hill Education
Imprint:   McGraw-Hill Education
Dimensions:   Width: 14.00cm , Height: 2.80cm , Length: 21.30cm
Weight:   0.417kg
ISBN:  

9781260108439

ISBN 10:   1260108430
Pages:   368
Publication Date:   28 November 2018
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Acknowledgments Introduction Part I: Confidence 1. Your Confidence (or Lack of It) Stands Out Like a Fly in the Sugar Bowl 2. Your First Move 3. How to Look Dynamic All Day Long 4. Big Thinkers Move Big 5. You Are So Much More Than Your Job Description 6. What's Your On-the-Job Face? 7. Your Biggest Confidence Barometer 8. A Crafty Way to Calculate Their Confidence--and Convince Them of Yours 9. How to Sound Self-Assured in E-mail and IM 10. Can You Be Too Confident? Part II: Caring 11. Treat Their Ego Like Eggshells 12. Is the Sincere Smile and Oxymoron at Work? 13. Track Them with Your Torso 14. Don't Give Hit-and-Run Praise 15. Good Eye Contact Is Not Enough! 16. How to Establish Rapport Without Sacrificing Your Principles 17. Is It Better to Be Liked or Respected at Work? 18. E-mail Amity 19. Can You Be Too Nice at Work? 20. Should You Have Close Friends at Work? 21. A Primal Need Part III: Clarity 22. How to See What They're Saying 23. Make Their Words Your Words 24. It's a Communication Problem ! Duh 25. Put Some Life in Your Listening 26. Communicating in a Shrinking World 27. Talking to the Opposite Sex (Now That's a Foreign Language!) 28. How to Make Complicated Concepts Clear 29. Time Is Money, Especially at Work 30. Shorter Is Sweeter--and Clearer 31. Kick But 32. What's the Weather Got to Do with Success? Part IV: Credibility 33. The World Sees You as the Web Sees You--So Watch Out! 34. Truth or Consequences (the Consequences Can Be Huge) 35. Another Integrity Wrecker 36. When a Little Lie is Unavoidable 37. When You're Late to Work 38. Come Out Smelling Like a Rose When You're Guilty as Heck 39. Make Presentations to Gain Credibility 40. Professional Speakers' Secrets 41. Convincing Coworkers to See Things Your Way in Meetings 42. Grammar Snobs Can Kill Careers 43. Are You Credible? (or Just, Like, Credible?) 44. How to Lose Credibility Fast 45. The Mind Does Not Belong in a Cage (but Sometimes You're Trapped) Part V: Coexistence (With Cruel Bosses and Crazy Colleagues) 46. Is This the Section You've Been Waiting For? 47. The Hypercritical Bully Boss 48. When Your Boss Goes Ballistic 49. Get It in Writing--Your Own! 50. Is Your Boss a Control Freak, or a Freak out of Control 51. Does Reporting a Problem to HR Help? 52. When Your Blood Starts to Boil 53. When You're Unjustly Accused 54. When You're Justly Accused (i.e., Guilty) 55. Get What You Want from Busy Bosses 56. Wouldn't Work Be Great If It Weren't for the People? 57. Gagging Coworkers You Can't Stand 58. Gossiper's Friend Today Is Gossiper's Victim Tomorrow 59. How to Skillfully Squash Interrupters 60. How to Disagree Without Declaring War 61. Before Telling a Coworker Anything 62. Don't Bite the Hand That Signs Your Paycheck Part VI: Conclusion 63. The Office of Tomorrow 64. Understanding the Human Animal Bibliography

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Leil Lowndes is an internationally acclaimed communication consultant. A frequent guest on radio and TV, she is the author of six books.

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