Overview

Is your hotel located in a prime tourist spot or a magnet for business travelers, but you are struggling to stand out from the competition? Zak Kogan outlines how to do just that in How to Provide Outstanding Service to Hotels: 7 Ways to WOW Your Client. He takes you through his journey to the clothing business and shows you how he has learned to cater to his hotel clients by providing outstanding service. Throughout these pages, Zak gives you a guide to the tools and team building necessary to WOW your clients, no matter what your industry. Not only does he focus on the team you want to build within your business, Zak also takes you through the process of building a supportive group of vendors who can assist you in reaching the next level with your business. If you already have a team in place, How to Provide Outstanding Service to Hotels gives you the key areas to focus on as you create a training system to help your team provide amazing experiences for your clients every time. He shares how he adapted his training to meet the needs of his clients while working with their hotel administration to address any concerns and incorporate their feedback. The result is that his team worked within the hotel's systems and requirements, thus providing a service that met their hotel clients' needs and gave them a value-added service to offer their guests. Finally, Zak shares how you can take his system and incorporate it into your hotel, giving you that extra boost to stand out from the crowd, no matter where your hotel is located. How to Provide Outstanding Service to Hotels: 7 Ways to WOW Your Client is the guide you need to incorporate a value-add into your hotel's amenities and WOW your guests at every visit.

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