Overview

In today's competitive business landscape, great customer service is essential for success. How to Provide Great Customer Service, written by an expert with 25 years of experience in online sales, offers a comprehensive guide to delivering exceptional customer service. From understanding customer needs and expectations to creating a customer-focused culture, communicating effectively, anticipating customer needs, resolving complaints, and building loyalty, this book covers all aspects of providing excellent customer service. With practical tips and real-life examples throughout the book, readers will gain the skills they need to deliver outstanding service across all channels. Whether you're a business owner or a customer service professional looking to hone your skills, this book is an essential resource for achieving success in today's marketplace.

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