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Author:   Michael Armstrong
Publisher:   Kogan Page Ltd
Imprint:   Kogan Page Ltd
Edition:   6th Revised edition
ISBN:  

9781398621220

ISBN 10:   1398621226
Pages:   240
Publication Date:   03 May 2025
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Manufactured on demand  
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Table of Contents

Section - 00: Preface; Section - 01: What managers do; Section - 02: Treating people right; Section - 03: Leadership; Section - 04: Motivating people; Section - 05: Enhancing engagement; Section - 06: The process of organizing; Section - 07: Defining roles; Section - 08: Team building; Section - 09: Managing remote workers; Chapter - 10: Performance leadership; Section - 11: Performance leadership skills; Chapter - 12: Delegating; Section - 13: Selection interviewing; Section - 14: Developing people; Section - 15: Rewarding people; Section - 16: Managing change; Section - 17: Managing conflict; Section - 18: Approaches to handling people problems; Section - 19: Dealing with disciplinary problems; Section - 20: Managing under-performers; Section - 21: Dealing with negative behaviour; Section - 22: Dealing with absenteeism and timekeeping issues; Section - 23: Handling challenging conversations; Section - 24: Giving bad news; Section - 25: Managing bias; Section - 26: Dealing with bullying and harassment;

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Author Information

Michael Armstrong is a bestselling author and people management expert. With over a million copies sold, his books have been translated into twenty-four languages. He is managing partner of E-Reward, and an independent management consultant. Prior to this, he was a chief examiner of the CIPD. He is author of the bestselling How to Be an Even Better Manager, now in its 10th edition, also published by Kogan Page. He is based in London, UK.

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