How to improve customer satisfaction in times of spending cuts: A simple guide to public sector communications
Author:   Howard Dobson
Publisher:   Createspace Independent Publishing Platform
ISBN:  

9781727146875


Pages:   56
Publication Date:   07 September 2018
Format:   Paperback
Availability:   Available To Order   Availability explained
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How to improve customer satisfaction in times of spending cuts: A simple guide to public sector communications


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Overview

The essential guide to improving customer satisfaction scores in times of spending cuts.The know-how needed to achieve this is explained through a succession of easy-to-read chapters.1) What is customer satisfaction?2) Why is customer satisfaction important?3) The difference between actual and perceived levels of service4) Customer relationship5) Good communications6) Strategic communications planning (including seven strategies, key messaging and evaluation)7) EthicsThis simple guide is a must for communications officers in local government, and in national and local public and private sector organisations where perceptions of service are important.

Full Product Details

Author:   Howard Dobson
Publisher:   Createspace Independent Publishing Platform
Imprint:   Createspace Independent Publishing Platform
Dimensions:   Width: 15.20cm , Height: 0.30cm , Length: 22.90cm
Weight:   0.086kg
ISBN:  

9781727146875


ISBN 10:   1727146875
Pages:   56
Publication Date:   07 September 2018
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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