Overview

How to deal with difficult people will help you Learn ways to confidently stand up to others Learn how to resist the urge to lash out and attack back Develop strategies to calmly, even in stressful emotionally charged situations Know when to choose your battles Know when to cut your losses and walk away Get support Be resilient bounce back from stressful situations with other people Content includes: Types of difficult people Understanding what makes them difficult to deal with. Effective communication Telling others what you do and dont want Managing the different types of people Knowing when to let go and walk away How to bounce back from difficult encounters

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Gill Hasson is a career coach with over twenty years of experience in the areas of personal and career development. She is also a teacher for mental health organizations and delivers training for adult education organizations, voluntary and business organizations, and the public sector. She is the bestselling author of a number of books on personal well-being, including Mindfulness and Emotional Intelligence.

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