Overview

Complaining has a negative connotation and is viewed as a bad thing by most people - especially if you work in an industry where customer satisfaction is key to success. Can doing so actually improve a relationship you have with someone? Is there an art to complaining in a way that actually brings about a positive result? We have to live with that, but often they are things that could be avoided, and with a little thought on the side of the company you are dealing with, be more palatable for you as one of their customers. This book explains how to complain effectively, how to make a point, and receive something to make that pain a little better. It explains how to get as close to the top of a company as you need to get to obtain the result you want. You'll get something back from the company that broke your customer experience.

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