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9781138480636

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Coauthor of the Shingo-Award winning The Toyota Way to Service Excellence, Karyn Ross is an internationally recognized consultant, coach and lean practitioner. Karyn has taught organizations of all sizes, in sectors as diverse as insurance, HR, transportation, government, healthcare and retail how to use creativity combined with Toyota Way principles, practices and tools. This powerful combination enables organizations to deliver the peak services that each of their customers wants, now and for the future, and differentiates them from their competitors. While many other Lean consultants focus on implementing tools, Karyn teaches people how to use Practical Creativity™ to continuously strive towards service excellence. By developing each person’s capability through Coached Practice, Karyn focuses on the means: the ‘how’, and not just the ‘ends’ or the results, because 'how we get there is as important as where we are going'. A practicing artist, with an MFA in Sculpture, Karyn specializes in developing people’s creativity, lean and coaching skills so that each organization can flourish, thrive and grow and fulfill its purpose for the long-term.

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