Overview

Housekeeping refers to the management of duties and chores involved in the running of a household, such as cleaning, cooking, home maintenance, shopping, laundry and bill pay. These tasks may be performed by any of the household members, or by other persons hired to perform these tasks. The primary housekeeping duty is to safeguard the cleanliness and orderliness of hotel rooms and to ascertain that they are properly stocked with the supplies to which guests are entitled. A housekeeping manager not only oversees housekeepers in leading their duties but also examines any complaints guests make and takes remedial action. Managers supervise housekeepers in their duties and ensure that they perform to the prescribed hotel standards. Housekeeping Management explores the role of the housekeeping department in hotel/lodging operations, and focuses mainly on the effective communication between the housekeeping, front office, and engineering and maintenance staff. Housekeeping duties include cleaning and turning down rooms, re-ordering rooms once guests leave, carrying away room service trays from hallways to the location landings, and checking that all public areas within the hotel are clean and orderly. The manager prepares the daily work schedule and assigns housekeepers to different tasks depending on the premise requirements for the day. A hotel housekeeping manager is responsible for fostering team spirit among the housekeepers and directs them toward achieving guest satisfaction.

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9781681175461

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