Overview

Hotel Operations Management addresses the significant shifts in practices, strategies and technologies that have redefined the hotel and hospitality industry. Hotel Operations Management introduces the concept of 'Resilient Hospitality', highlighting how innovation, flexibility and corporate culture must become the fundamental pillars of a new approach to hotel management. This textbook looks at: -Adapting to new best practices, with an emphasis on health and safety protocols, digital transformation and changing guest expectations -Resilience and crisis management, providing a detailed analysis of current best crisis management strategies -Sustainability and innovation, exploring eco-practices in hotel operations as well as applications of AI and big data analytics to elevate of guest experience -Human resources and leadership, including employee well-being, remote workforce management and the exercise of leadership in times of crisis Featuring recent research and best practices from leading professionals, with in-text learning features such as chapter summaries, learning outcomes and discussion questions, this book will prepare students for a future career in hospitality and hotel management. Real-world examples include local hotels' response to the Covid pandemic and the 2023 Turkey-Syria Earthquake, Hilton Hotels' digital transformation in adapting to contactless check-in and digital keys and India's luxury chain Taj Hotels' integration of employee wellbeing into their long-term company strategy. Hotel Operations is ideal for upper-level undergraduate students taking 'Hotel Operations Management' as well as postgraduates studying crisis management and strategy planning in hospitality.

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9781398622463

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Yue Teng Vaughan is Assistant Professor of Hospitality Management at Kansas State University, USA, where she teaches hotel operations, revenue management and financial management in the hospitality industry. Previously, she worked in guest-facing and managerial professional roles at Hilton hotels. With her industry experience in leading international hotel chains, Dr Vaughan has a practical understanding of the complex dynamics that drive the success of hotel management.

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