Overview

For those involved in the hospitality industry! Learn the essential ""hospitality mindset"" required of hotel staff--from greeting guests to seeing them off--while mastering accommodation work and conversation. Additionally, every conversation includes a video, allowing you to learn while paying attention to gestures and expressions. This book is intended for everyone considering a future career in the hospitality industry, such as hotels, so it can be used not only by Japanese language learners but also by Japanese people. Key Features 1. This single book covers all essential hotel tasks! Learn key hotel operations and their corresponding conversations, including: ""Welcoming Guests,"" ""Check-In,"" ""Room Service,"" ""Handling Complaints,"" and more. 2. Learn practically with accompanying videos! Watching videos allows you to consciously learn the gestures and expressions hotel staff use during conversations. 3. Includes teacher resources and supplementary materials! Free downloads of teacher resources and supplementary materials enhance the book's usability.

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9784866397047

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