Overview

The third edition of Hotel Housekeeping continues to provide a comprehensive and lucid coverage of the subject. The book explores the key elements of housekeeping as also its theoretical foundations and techniques of operations: the structure and layout of the housekeeping department, housekeeping inventory, guest room layout and maintenance, flower arrangement, and interior decoration. Beginning with an overview of the hospitality industry and the housekeeping department, the book discusses in detail management of housekeeping personnel, contracts and outsourcing, planning and daily routines, cleaning, supervision, control desk activities, budgeting, textiles, linen and laundry operations, and uniforms. It goes on to discuss important issues in housekeeping, such as safety and security, pest control and waste disposal, interior decoration, and facility planning and facilities management. Finally, it discusses facilities planning and facilities management, interior designing, guest room renovation, horticulture, and preparations for a new property

Full Product Details

Author:   Mr G. Raghubalan (, Janana Investment LLC, UAE) ,  Ms Smritee Raghubalan (, Garden City College, Bengaluru, India)
Publisher:   OUP India
Imprint:   OUP India
Edition:   3rd Revised edition
Dimensions:   Width: 18.40cm , Height: 3.70cm , Length: 24.20cm
Weight:   1.076kg
ISBN:  

9780199451746

ISBN 10:   0199451745
Pages:   772
Publication Date:   29 October 2015
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order  
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Table of Contents

Preface; 1. The Hotel Industry-An Overview; 2. The Housekeeping Department; 3. Managing Housekeeping Personnel; 4. Contracts and Outsourcing; 5. Planning Housekeeping Operations; 6. Daily Routines and Systems; 7. Housekeeping Inventories; 8. Composition, Care, and Cleaning of Different Surfaces; 9. Hotel Guestrooms; 10. Standard Contents of a Guestroom; 11. Cleaning Guestrooms; 12. Cleaning Public Areas; 13. Supervision in Housekeeping; 14. Housekeeping Control Desk; 15. Budgeting for Housekeeping Expenses; 16. Textiles; 17. Linen and Laundry Operations; 18. Uniforms; 19. Sewing Room; 20. Safety and Security; 21. Ergonomics in Housekeeping; 22. Pest Control and Waste Disposal; 23. Internal Environment; 24. Interior Designing; 25. Interior Decoration; 26. Facilities Planning and Facilities Management (new chapter); 27. Hotel Renovation; 28. Flower Arrangement; 29. Horticulture; 30. Ecotels; 31. New Property Operations; 32. Changing Trends in Housekeeping

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Author Information

G. Raghubalan is Head of Human Resources & Training at Janana Investment LLC, UAE, which operates American brands such as Applebees and Rocky Mountain. He has around 25 years of experience in Hospitality Industry operations, human resources, training, and academics. Previously, he has headed HR & Training at the La Brioche chain of restaurants, UAE; the training function at various hotels including Citymax Hotels; CGH Earth Group of Hotels, Kochi; and Novotel, Hyderabad. He has also served as Principal, R.N. Shetty College of Hotel Management, Karnataka, and PES Institute of Hotel Management, Bangalore. Smritee Raghubalan, Senior Lecturer, Department of Hotel Management and Compliance Officer-Quality Systems, Garden City College, Bengalaru, has over 10 years of professional experience, which includes teaching accommodation operations, housekeeping management, and food science and nutrition at various hotel management colleges.

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