Hospitality Experience
Author:   Frans Melissen ,  Jean-Pièrre van der Rest ,  Stan Josephi ,  Rob Blomme
Publisher:   Taylor & Francis Ltd
ISBN:  

9781138139619


Pages:   286
Publication Date:   01 February 2016
Format:   Hardback
Availability:   In Print   Availability explained
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Hospitality Experience


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Author:   Frans Melissen ,  Jean-Pièrre van der Rest ,  Stan Josephi ,  Rob Blomme
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   0.690kg
ISBN:  

9781138139619


ISBN 10:   1138139610
Pages:   286
Publication Date:   01 February 2016
Audience:   College/higher education ,  Tertiary & Higher Education ,  Undergraduate
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

1. The Concept of Hospitality 2. Adding Value to the Hospitality Experience 3. The Hospitality Industry 4. Hospitality Beyond the Industry's Borders 5. The Future of Hospitality 6. Designing Hospitality Experiences 7. Delivering Hospitality 8. Quality Management in Hospitality 9. Competencies and Leadership

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Author Information

Frans Melissen, Professor of Sustainable Business Models, Academy of Hotel & Facility Management, NHTV Breda University of Applied Sciences, The Netherlands Jean-Pierre van der Rest, Associate Professor of Business Administration at Leiden University, The Netherlands Stan Josephi, Senior Lecturer at the Academy of Hotel & Facility Management, NHTV Breda University of Applied Sciences, The Netherlands Rob Blomme, Professor of Organizational Behaviour and Managing Strategic Change, Nyenrode Business University, The Netherlands

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