Overview

"Companies in highly regulated industries face unique challenges in optimizing business performance and profitability while maintaining strong governance and regulatory adherence. In this start-to-finish guidebook, leading business performance consultant Hillel Glazer shows how to achieve these goals through the successful integration of lean and systems thinking. Written for operations managers, process professionals, and lean systems managers, Glazer shows how to systematically incorporate compliance into planning for overall performance, value, and profitability, rather than viewing compliance as an end in itself. High Performance Operations will help operations professionals and managers: Clarify the competing interests that challenge them, and implement pre-conditions for success. Learn how a systems-thinking approach can promote achieve operational excellence. Uncover the ""secret sauce"" that enables great organizations to scale their successes, eliminate single points of failure, and get more of ""what went right"". Define what value and operational excellence look like in their organizations, and all the costs of achieving them. Create solutions, establish proof-of-performance, justify investments, measure performance, and implement continuous improvement. Translate solutions into working policies, patterns, processes, and procedures."

Full Product Details

Author:   Hillel Glazer
Publisher:   Pearson Education (US)
Imprint:   Financial TImes Prentice Hall
Dimensions:   Width: 23.60cm , Height: 2.10cm , Length: 16.20cm
Weight:   0.490kg
ISBN:  

9780132779883

ISBN 10:   0132779889
Pages:   272
Publication Date:   17 November 2011
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Acknowledgments xv About the Author xx Chapter 1 Flying a Business 1 Chapter 2 The Approach: An Overview 9 Chapter 3 The Bureaucracy of Compliance 21 Chapter 4 High Performance of Excellence 33 Chapter 5 Regulation and Compliance 45 Chapter 6 The Man Versus The Money 57 Chapter 7 Focusing on the Wrong Target 69 Chapter 8 Secret Sauce 81 Chapter 9 Value, Customer Satisfaction, Profit 95 Chapter 10 The Solution: Defining and Sustaining Value 109 Chapter 11 Operational Excellence 123 Chapter 12 Services 135 Chapter 13 The Price 147 Chapter 14 Systems Thinking and Process Engineering 161 Chapter 15 Operational Excellence, Take 2 177 Chapter 16 Sanity Checks and Fringe Concepts 191 Chapter 17 Finishing Touches 203 Chapter 18 Back to the Future: A Retrospective 217 Index 237

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Author Information

Hillel Glazer is Founder, Principal, and CEO of Entinex, a consulting firm that focuses on helping companies achieve world-class levels of operational excellence. Also an SEI Visiting Scientist at Carnegie Mellon University, he is one of the few CMMI High Maturity Lead Appraisers and CMMI Instructors working with agile teams to successfully harmonize lean-thinking and systems-thinking within highly-regulated companies. His contributions have appeared in many publications, including the recent Addison-Wesley books, CMMI for Services, Second Edition; CMMI for Development, Third Edition; and Integrating CMMI and Agile Development.

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