Overview

Conflict is a persistent fact of organizational life. Much of it, however, is expressed ""behind-the-scenes"" in such forms as avoidance, toleration, gossip and vengeance. This book takes examples from a number of organizational settings, arguing that far from being an occasional occurrence, conflict is an embedded phenomena. The contributors go on to illustrate the frequency of conflict, show how conflicts are actually handled and suggest that these conflicts can be better managed for organizational effectiveness. The book is aimed at academics, professionals and students in organization studies, management, business and administration.

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9780803941618

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The Program on Negotiations, Harvard.

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