Reviews
Mark Graban is one of the most respected voices in the Lean world. He is the founder and driving force behind Lean Blog, (http://www.leanblog.org/blog/) a vibrant site he continuously updates with compelling information and analysis about lean in health care. Mark's new book, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements (co-authored with Joseph E. Swartz), is a must read for anyone on a Lean journey. At Virginia Mason, the concept of kaizen, which Mark and Joe write about so well in the new book, is ingrained in the organization's cultural DNA. ... The real goal of Lean in health care, they write, is cultural transformation. This is an essential insight. At Virginia Mason, the work of adapting the Toyota Production System to health care in the form of the Virginia Mason Production System has cultural transformation at its core. This sort of change is anything but easy. Culture, as the saying goes, tends to eat strategy for lunch. But cultural change is transformative. ... Mark and Joe understand the patience required to do this work well. They recognize the power of the sort of continuous incremental improvement at the heart of the Toyota Production System. ... The book is highly detailed and includes helpful discussion questions at the end of each chapter. -Virginia Mason Medical Center Blog, Could this new book help drive your Lean journey? Read the full review at: http://virginiamasonblog.org/2012/09/05/could-this-new-book-help-drive-your-lean-journey/ I hope you will discover, as we have, the incredible creativity that can be derived by engaging and supporting each and every employee in improvements that they themselves lead. -Robert (Bob) J. Brody, CEO, Franciscan St. Francis Health Front line staff must know, understand, embrace and drive Kaizen and its tools to achieve incremental and continuous improvements. This book will help health care organizations around the world begin and advance their journey. -Gary Kaplan, MD, FACP, FACMPE, FACPE, Chairman and CEO, Virginia Mason Medical Center, and Chairman of the Board, Institute for Healthcare Improvement Healthcare leaders need to read this book to understand that their management role must radically change to one of supporting daily kaizen if quality safety and cost are to improve in healthcare. -John Toussaint, MD, CEO, ThedaCare Center for Healthcare Value The healthcare industry is in the midst of truly fundamental change, and those organizations that engage their front line staff ... will be well positioned to thrive in a post-reform environment. -Brett D. Lee, PhD, FACHE, Senior Vice President, Health System Operations, Children's Healthcare of Atlanta Healthcare Kaizen is a practical guide for healthcare leaders aspiring to engage frontline staff in true continuous improvement. Graban and Swartz skillfully illustrate how to foster and support daily continuous improvement in health care settings. -John E. Billi, MD, Associate Vice President for Medical Affairs, University of Michigan I hope everyone reads this book and recommits to the fundamentals of Lean, particularly the involvement of frontline staff in process redesign. -Fred Slunecka, Chief Operating Officer, Avera Health Kaizen has marvelously engaged so many of our staff and enabled them to improve the world around them to the benefit of staff, patients and community. -Paul Strange, MD, Corporate VP of Quality, Franciscan Alliance Mark Graban and Joseph Swartz present a clear pathway for successful Lean practice in Healthcare Kaizen. This should be on every healthcare systems reading list. -David Munch, MD, Senior Vice President and Chief Clinical Officer, Healthcare Performance Partners Mark and Joe provide real-life examples of how those who do the work provide ideas for small changes that add up to BIG results. Healthcare Kaizen is a must for leaders whose focus is the patient and how to effectively and efficiently deliver quality and safety with improved outcomes. -Betty Brown, MBA MSN RN CPHQ FNAHQ, President, National Association for Healthcare Quality Using examples from Franciscan Health and other forward-thinking medical groups, the book contains valuable strategies for organization-wide cultural transformation to create an more efficient, patient-centered healthcare system dedicated to continuous quality improvement. -Donald W. Fisher, Ph.D., President and CEO, American Medical Group Association This inspirational book is packed with examples and is informed by the authors' years of experience on the 'front-lines' themselves, helping leading healthcare organizations around the world to build successful kaizen programs. -Alan G. Robinson, PhD, Professor, Isenberg School of Management, University of Massachusetts; and Author of Ideas Are Free: How the Idea Revolution Is Liberating People and Transforming Organizations At Beth Israel Deaconess Medical Center, everybody improving every day is a critical aspect of our Lean and quality improvement efforts. Healthcare Kaizen, is full of relatable examples as well as practical ideas that will inspire staff, clinicians and leaders at all levels. -Alice Lee, Vice President, Business Transformation, Beth Israel Deaconess Medical Center In Healthcare Kaizen, Mark and Joe remind us of the great power of daily problem solving. The story of Franciscan St. Francis Health is compelling, where leaders created the opportunity for great people at the frontline making great improvements for patient care. -Michel Tetreault, MD, President and CEO, Bruce Roe, MD, Chief Medical Officer, St. Boniface Hospital, Winnipeg, Canada I have learned that respect for the people who work for you is key to any transformation. Mark Graban and Joseph Swartz do a great job of capturing this truth in their book... This book is a long needed addition to my growing lean healthcare library. -Patrick Anderson, Executive Director, Chugachmiut, Anchorage, Alaska The vision of a world in which our healthcare institutions operate with a universal discipline of relentless, patient-centered improvement remains a vitally important yet distant dream. In Healthcare Kaizen, Mark Graban and Joseph Swartz illustrate just how to make that dream a reality. -Matthew E. May, Author of The Elegant Solution and The Laws of Subtraction The philosophy, tools and techniques discussed in the book work, and work well, in any environment. We in healthcare must improve - we owe it to our patients and communities - and Mark and Joe are helping to show us the way. -Dean Bliss, Lean Improvement Advisor, Iowa Healthcare Collaborative What Mark Graban and Joseph Swartz have done in Healthcare Kaizen is to bring hope and light to a part of our society that is facing increasing challenges. Healthcare Kaizen will be a reference on the subject for many years to come. -Jon Miller, CEO, Kaizen Institute Hopefully this book will become a blueprint for healthcare organizations everywhere that truly want to be great! -Jeffrey Liker, Professor of Industrial and Operations Engineering, University of Michigan; and Shingo Prize-Winning Author of The Toyota Way Fixing health care may be our generation's great test. We'll need to engage all the good people who currently work in broken systems. Mark and Joe have helped to show us how. -Pascal Dennis, Lean Pathways, Inc., Author, The Remedy and Andy & Me Graban and Swartz present the kaizen philosophy in the most accessible way I've seen yet. THIS is the missing link in healthcare reform. -Karen Martin, Author of The Outstanding Organization and The Kaizen Event Planner In this new book, Graban and Swartz offer a new and innovative approach towards improving the healthcare delivery system. Unlike previous attempts by too many others, the book introduces the reader to the concept of Kaizen , often described as the source of Toyota's transformation into an auto giant, acclaimed worldwide for its quality and service. The timing for the publication could not be better. ... Focusing on 'Kaizen Theory', the book is illustratively rich in theory and applications. ... The reader is introduced to concepts, tools, and exercises that foster creativity and innovation. Graban and Swartz present vivid examples to illustrate visibility, participation and accountability. ... Every reader will find great value in this publication. In closing, we look forward to their next book ... . -Miguel Burbano and Whitney Churchill, writing on www.neenan.com
The term 'kaizen' has been interpreted in many ways since we learned of the Toyota Production System in healthcare. Mark and Joe demistify the term, help us understand its real meaning, and help us see how using kaizen can help us improve in healthcare and, frankly, how we can use kaizen to save lives. The philosophy, tools and techniques discussed in the book work, and work well, in any environment. We in healthcare must improve - we owe it to our patients and communities - and Mark and Joe are helping to show us the way. --Dean Bliss, Lean Improvement Advisor, Iowa Healthcare Collaborative At last, a crystal clear description of Kaizen as a philosophy and a work culture, not another top-down tool. Graban and Swartz show, in unequivocal detail, that Kaizen need not be viewed as a formal, five-day event, requiring X, Y, and Z participants, components, and steps. The compelling examples from Franciscan Health and others paint a picture of a hospital culture steeped in respect for people and continuous improvement--the very elements of Lean, Kaizen, and scientific inquiry. By busting the myth of the five-day 'event,' the authors show the true, sweeping potential of Kaizen in the healthcare workplace. --Naida Grunden, Author of The Pittsburgh Way to Efficient Healthcare; and co-author of Lean-led Hospital Design: Creating the Efficient Hospital of the Future For the past 7 years I have been leading a successful lean healthcare transformation at Chugachmiut, the non-profit organization I lead in Alaska. During that time, I have learned that respect for the people who work for you is key to any transformation. Mark Graban and Joseph Swartz do a great job of capturing this truth in their book, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements. Every employee can learn the tools of lean, and improve processes as a result. However, sustaining a lean transformation and resisting entropy requires engaging front line employees in a long term vision for serving their customers and in true continuous improvement. Employees who work in a culture that removes blame and shame, operates on facts and seeks improvement continuously have great leadership and will respond with incredible results. This book is a long needed addition to my growing lean healthcare library. --Patrick Anderson, Executive Director, Chugachmiut, Anchorage, Alaska The healthcare industry is in the midst of truly fundamental change, and those organizations that engage their front line staff in developing the strategies for improving care, enhancing satisfaction, and streamlining processes to reduce unnecessary variation and expense will be well positioned to thrive in a post-reform environment. In their book Healthcare Kaizen, Graban and Swartz create a roadmap for using incremental, staff driven changes to inculcate performance improvement into the culture of an organization in a sustainable manner. his book represents a wonderful resource for healthcare leaders looking to foster innovation at all levels. --Brett D. Lee, Ph.D., FACHE, Senior Vice President, Health System Operations, Children's Healthcare of Atlanta Unfortunately the lean movement has too often turned into a race to implement as many of the tools of lean in as many places as possible. This is totally alien to the spirit of kaizen or the purpose of the Toyota Production system. The purpose is to create a culture of continuous improvement with people at all levels thinking deeply about their idea vision for the people and process, and purposefully taking steps to achieve the vision. The vision should be for the good of the enterprise, not to check the box for the lean folks who are auditing 5S and visual management. Mark and Joe have a deep understanding of the purpose of TPS and what is needed in healthcare to raise this from a program to a true culture that can tackle all the difficult challenges that face modern medicine. They have been steeped in the healthcare field for years and has great examples to illustrate kaizen, both small and big changes. In this book, they take on the challenge of driving kaizen down to the level of every work group -- truly the deepest meaning of kaizen. This takes exceptional leadership, a second nature understanding of the tools, and always working at the gemba to solve the real problems. Hopefully this book will become a blueprint for healthcare organizations everywhere that truly want to be great! --Jeffrey Liker, Professor of Industrial and Operations Engineering, University of Michigan; and Shingo Prize-winning author of The Toyota Way Years ago, an elderly Japanese gentleman asked, 'How will you engage team members, Pascal-san'. This engagement is arguably the leader's greatest challenge. Fixing health care may be our generation's great test. We'll need to engage all the good people who currently work in broken systems. Mark and Joe have helped to show us how.a --Pascal Dennis, Shingo Prize-winning author of Andy & Me and The Remedy The healthcare industry has long struggled to tap one of the biggest sources available to it for ideas to improve outcomes and reduce costs -- its front-line staff. Healthcare Kaizen lays out a step-by-step approach that any healthcare organization can use to get the dramatic results that come when its workforce is fully engaged in kaizen activities on a daily basis. This inspirational book is packed with examples and is informed by the authors' years of experience on the 'front-lines' themselves, helping leading healthcare organizations around the world to build successful kaizen programs. --Alan G. Robinson, PhD, Professor, Isenberg School of Management, University of Massachusetts; and Author of Ideas Are Free: How the Idea Revolution Is Liberating People and Transforming Organizations At Beth Israel Deaconess Medical Center, everybody improving every day is a critical aspect of our Lean and quality improvement efforts. Graban and Swartz's book, Healthcare Kaizen, is full of relatable examples as well as practical ideas that will inspire staff, clinicians and leaders at all levels. --Alice Lee, Vice President of Business Transformation, Beth Israel Deaconess Medical Center One of the greatest leadership and cultural challenges when embarking on a Lean transformation is the shift that MUST occur where the frontlines have the skills for and are authorized to make daily improvement. This shift not only accelerates results, but it fully engages the workforce, a precondition for achieving organizational excellence. Graban and Swartz present the kaizen philosophy in the most accessible way I've seen yet. They present a powerful model for preparing managers for their new role as improvement coaches and the frontlines for taking a far more active role in delivering greater value to the healthcare industry's various customers. THIS is the missing link in healthcare reform. --Karen Martin, Author of The Outstanding Organization and The Kaizen Event Planner What Mark Graban and Joseph Swartz have done in Healthcare Kaizen is to bring hope and light to a part of our society that is facing increasing challenges. Full of examples and illustrations from hospitals and healthcare professionals leading the way in the journey to patient-centered, error-free care delivery, this book makes it easy to connect with this very powerful concept of kaizen. By putting kaizenawithin the broader tradition of quality improvement, shedding light on its historical development and pointing out potential pitfalls in its application in healthcare, the authors provide a great service to the healthcare community. I was especially impressed by the authors' important insights on what a kaizen culture feels like, and how people at all levels can and must engage in daily improvement. Healthcare Kaizen will be a reference on the subject for many years to come. --Jon Miller, CEO, Kaizen Institute
The term 'kaizen' has been interpreted in many ways since we learned of the Toyota Production System in healthcare. Mark and Joe demistify the term, help us understand its real meaning, and help us see how using kaizen can help us improve in healthcare and, frankly, how we can use kaizen to save lives. The philosophy, tools and techniques discussed in the book work, and work well, in any environment. We in healthcare must improve - we owe it to our patients and communities - and Mark and Joe are helping to show us the way. --Dean Bliss, Lean Improvement Advisor, Iowa Healthcare Collaborative At last, a crystal clear description of Kaizen as a philosophy and a work culture, not another top-down tool. Graban and Swartz show, in unequivocal detail, that Kaizen need not be viewed as a formal, five-day event, requiring X, Y, and Z participants, components, and steps. The compelling examples from Franciscan Health and others paint a picture of a hospital culture steeped in respect for people and continuous improvement--the very elements of Lean, Kaizen, and scientific inquiry. By busting the myth of the five-day 'event,' the authors show the true, sweeping potential of Kaizen in the healthcare workplace. --Naida Grunden, Author of The Pittsburgh Way to Efficient Healthcare; and co-author of Lean-led Hospital Design: Creating the Efficient Hospital of the Future For the past 7 years I have been leading a successful lean healthcare transformation at Chugachmiut, the non-profit organization I lead in Alaska. During that time, I have learned that respect for the people who work for you is key to any transformation. Mark Graban and Joseph Swartz do a great job of capturing this truth in their book, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements. Every employee can learn the tools of lean, and improve processes as a result. However, sustaining a lean transformation and resisting entropy requires engaging front line employees in a long term vision for serving their customers and in true continuous improvement. Employees who work in a culture that removes blame and shame, operates on facts and seeks improvement continuously have great leadership and will respond with incredible results. This book is a long needed addition to my growing lean healthcare library. --Patrick Anderson, Executive Director, Chugachmiut, Anchorage, Alaska The healthcare industry is in the midst of truly fundamental change, and those organizations that engage their front line staff in developing the strategies for improving care, enhancing satisfaction, and streamlining processes to reduce unnecessary variation and expense will be well positioned to thrive in a post-reform environment. In their book Healthcare Kaizen, Graban and Swartz create a roadmap for using incremental, staff driven changes to inculcate performance improvement into the culture of an organization in a sustainable manner. his book represents a wonderful resource for healthcare leaders looking to foster innovation at all levels. --Brett D. Lee, Ph.D., FACHE, Senior Vice President, Health System Operations, Children's Healthcare of Atlanta Unfortunately the lean movement has too often turned into a race to implement as many of the tools of lean in as many places as possible. This is totally alien to the spirit of kaizen or the purpose of the Toyota Production system. The purpose is to create a culture of continuous improvement with people at all levels thinking deeply about their idea vision for the people and process, and purposefully taking steps to achieve the vision. The vision should be for the good of the enterprise, not to check the box for the lean folks who are auditing 5S and visual management. Mark and Joe have a deep understanding of the purpose of TPS and what is needed in healthcare to raise this from a program to a true culture that can tackle all the difficult challenges that face modern medicine. They have been steeped in the healthcare field for years and has great examples to illustrate kaizen, both small and big changes. In this book, they take on the challenge of driving kaizen down to the level of every work group -- truly the deepest meaning of kaizen. This takes exceptional leadership, a second nature understanding of the tools, and always working at the gemba to solve the real problems. Hopefully this book will become a blueprint for healthcare organizations everywhere that truly want to be great! --Jeffrey Liker, Professor of Industrial and Operations Engineering, University of Michigan; and Shingo Prize-winning author of The Toyota Way Years ago, an elderly Japanese gentleman asked, 'How will you engage team members, Pascal-san'. This engagement is arguably the leader's greatest challenge. Fixing health care may be our generation's great test. We'll need to engage all the good people who currently work in broken systems. Mark and Joe have helped to show us how.a --Pascal Dennis, Shingo Prize-winning author of Andy & Me and The Remedy The healthcare industry has long struggled to tap one of the biggest sources available to it for ideas to improve outcomes and reduce costs -- its front-line staff. Healthcare Kaizen lays out a step-by-step approach that any healthcare organization can use to get the dramatic results that come when its workforce is fully engaged in kaizen activities on a daily basis. This inspirational book is packed with examples and is informed by the authors' years of experience on the 'front-lines' themselves, helping leading healthcare organizations around the world to build successful kaizen programs. --Alan G. Robinson, PhD, Professor, Isenberg School of Management, University of Massachusetts; and Author of Ideas Are Free: How the Idea Revolution Is Liberating People and Transforming Organizations At Beth Israel Deaconess Medical Center, everybody improving every day is a critical aspect of our Lean and quality improvement efforts. Graban and Swartz's book, Healthcare Kaizen, is full of relatable examples as well as practical ideas that will inspire staff, clinicians and leaders at all levels. --Alice Lee, Vice President of Business Transformation, Beth Israel Deaconess Medical Center One of the greatest leadership and cultural challenges when embarking on a Lean transformation is the shift that MUST occur where the frontlines have the skills for and are authorized to make daily improvement. This shift not only accelerates results, but it fully engages the workforce, a precondition for achieving organizational excellence. Graban and Swartz present the kaizen philosophy in the most accessible way I've seen yet. They present a powerful model for preparing managers for their new role as improvement coaches and the frontlines for taking a far more active role in delivering greater value to the healthcare industry's various customers. THIS is the missing link in healthcare reform. --Karen Martin, Author of The Outstanding Organization and The Kaizen Event Planner What Mark Graban and Joseph Swartz have done in Healthcare Kaizen is to bring hope and light to a part of our society that is facing increasing challenges. Full of examples and illustrations from hospitals and healthcare professionals leading the way in the journey to patient-centered, error-free care delivery, this book makes it easy to connect with this very powerful concept of kaizen. By putting kaizenawithin the broader tradition of quality improvement, shedding light on its historical development and pointing out potential pitfalls in its application in healthcare, the authors provide a great service to the healthcare community. I was especially impressed by the authors' important insights on what a kaizen culture feels like, and how people at all levels can and must engage in daily improvement. Healthcare Kaizen will be a reference on the subject for many years to come. --Jon Miller, CEO, Kaizen Institute Unleashing the energy and creativity of every employee to solve problems everyday should be the sole focus of every healthcare leader. Unfortunately, there are only a handful of examples where this is happening. Healthcare Kaizen provides examples of front line staff coming up with solutions to problems on their own and implementing them. Healthcare leaders need to read this book to understand that their management role must radically change to one of supporting daily kaizen if quality safety and cost are to improve in healthcare. --John Toussaint, MD, CEO, ThedaCare Center for Healthcare Value At a time when many hospitals and health systems have relegated Lean to the 'Project of the Month Club', Graban and Swartz remind us of the fundamentals that help organizations keep their Lean initiatives alive and thriving. I hope everyone reads this book and recommits to the fundamentals of Lean, particularly the involvement of frontline staff in process redesign. --Fred Slunecka, Chief Operating Officer, Avera Health
Mark Graban is one of the most respected voices in the Lean world. He is the founder and driving force behind Lean Blog, (http://www.leanblog.org/blog/) a vibrant site he continuously updates with compelling information and analysis about lean in health care. Mark's new book, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements (co-authored with Joseph E. Swartz), is a must read for anyone on a Lean journey. At Virginia Mason, the concept of kaizen, which Mark and Joe write about so well in the new book, is ingrained in the organization's cultural DNA. ... The real goal of Lean in health care, they write, is cultural transformation. This is an essential insight. At Virginia Mason, the work of adapting the Toyota Production System to health care in the form of the Virginia Mason Production System has cultural transformation at its core. This sort of change is anything but easy. Culture, as the saying goes, tends to eat strategy for lunch. But cultural change is transformative.. ... Mark and Joe understand the patience required to do this work well. They recognize the power of the sort of continuous incremental improvement at the heart of the Toyota Production System. ... The book is highly detailed and includes helpful discussion questions at the end of each chapter. -Virginia Mason Medical Center Blog, Could this new book help drive your Lean journey? Read the full review at: http://virginiamasonblog.org/2012/09/05/could-this-new-book-help-drive-your-lean-journey/ I hope you will discover, as we have, the incredible creativity that can be derived by engaging and supporting each and every employee in improvements that they themselves lead. -Robert (Bob) J. Brody, CEO, Franciscan St. Francis Health Front line staff must know, understand, embrace and drive Kaizen and its tools to achieve incremental and continuous improvements. This book will help health care organizations around the world begin and advance their journey. -Gary Kaplan, MD, FACP, FACMPE, FACPE, Chairman and CEO, Virginia Mason Medical Center, and Chairman of the Board, Institute for Healthcare Improvement Healthcare leaders need to read this book to understand that their management role must radically change to one of supporting daily kaizen if quality safety and cost are to improve in healthcare. -John Toussaint, MD, CEO, ThedaCare Center for Healthcare Value The healthcare industry is in the midst of truly fundamental change, and those organizations that engage their front line staff ... will be well positioned to thrive in a post-reform environment. -Brett D. Lee, PhD, FACHE, Senior Vice President, Health System Operations, Children's Healthcare of Atlanta Healthcare Kaizen is a practical guide for healthcare leaders aspiring to engage frontline staff in true continuous improvement. Graban and Swartz skillfully illustrate how to foster and support daily continuous improvement in health care settings. -John E. Billi, MD, Associate Vice President for Medical Affairs, University of Michigan I hope everyone reads this book and recommits to the fundamentals of Lean, particularly the involvement of frontline staff in process redesign. -Fred Slunecka, Chief Operating Officer, Avera Health Kaizen has marvelously engaged so many of our staff and enabled them to improve the world around them to the benefit of staff, patients and community. -Paul Strange, MD, Corporate VP of Quality, Franciscan Alliance Mark Graban and Joseph Swartz present a clear pathway for successful Lean practice in Healthcare Kaizen. This should be on every healthcare systems reading list. -David Munch, MD, Senior Vice President and Chief Clinical Officer, Healthcare Performance Partners Mark and Joe provide real-life examples of how those who do the work provide ideas for small changes that add up to BIG results. Healthcare Kaizen is a must for leaders whose focus is the patient and how to effectively and efficiently deliver quality and safety with improved outcomes. -Betty Brown, MBA MSN RN CPHQ FNAHQ, President, National Association for Healthcare Quality Using examples from Franciscan Health and other forward-thinking medical groups, the book contains valuable strategies for organization-wide cultural transformation to create an more efficient, patient-centered healthcare system dedicated to continuous quality improvement. -Donald W. Fisher, Ph.D., President and CEO, American Medical Group Association This inspirational book is packed with examples and is informed by the authors' years of experience on the 'front-lines' themselves, helping leading healthcare organizations around the world to build successful kaizen programs. -Alan G. Robinson, PhD, Professor, Isenberg School of Management, University of Massachusetts; and Author of Ideas Are Free: How the Idea Revolution Is Liberating People and Transforming Organizations At Beth Israel Deaconess Medical Center, everybody improving every day is a critical aspect of our Lean and quality improvement efforts. Healthcare Kaizen, is full of relatable examples as well as practical ideas that will inspire staff, clinicians and leaders at all levels. -Alice Lee, Vice President, Business Transformation, Beth Israel Deaconess Medical Center In Healthcare Kaizen, Mark and Joe remind us of the great power of daily problem solving. The story of Franciscan St. Francis Health is compelling, where leaders created the opportunity for great people at the frontline making great improvements for patient care. -Michel Tetreault, MD, President and CEO, Bruce Roe, MD, Chief Medical Officer, St. Boniface Hospital, Winnipeg, Canada I have learned that respect for the people who work for you is key to any transformation. Mark Graban and Joseph Swartz do a great job of capturing this truth in their book... This book is a long needed addition to my growing lean healthcare library. -Patrick Anderson, Executive Director, Chugachmiut, Anchorage, Alaska The vision of a world in which our healthcare institutions operate with a universal discipline of relentless, patient-centered improvement remains a vitally important yet distant dream. In Healthcare Kaizen, Mark Graban and Joseph Swartz illustrate just how to make that dream a reality. -Matthew E. May, Author of The Elegant Solution and The Laws of Subtraction The philosophy, tools and techniques discussed in the book work, and work well, in any environment. We in healthcare must improve - we owe it to our patients and communities - and Mark and Joe are helping to show us the way. -Dean Bliss, Lean Improvement Advisor, Iowa Healthcare Collaborative What Mark Graban and Joseph Swartz have done in Healthcare Kaizen is to bring hope and light to a part of our society that is facing increasing challenges. Healthcare Kaizen will be a reference on the subject for many years to come. -Jon Miller, CEO, Kaizen Institute Hopefully this book will become a blueprint for healthcare organizations everywhere that truly want to be great! -Jeffrey Liker, Professor of Industrial and Operations Engineering, University of Michigan; and Shingo Prize-Winning Author of The Toyota Way Fixing health care may be our generation's great test. We'll need to engage all the good people who currently work in broken systems. Mark and Joe have helped to show us how. -Pascal Dennis, Lean Pathways, Inc., Author, The Remedy and Andy & Me Graban and Swartz present the kaizen philosophy in the most accessible way I've seen yet. THIS is the missing link in healthcare reform. -Karen Martin, Author of The Outstanding Organization and The Kaizen Event Planner In this new book, Graban and Swartz offer a new and innovative approach towards improving the healthcare delivery system. Unlike previous attempts by too many others, the book introduces the reader to the concept of Kaizen , often described as the source of Toyota's transformation into an auto giant, acclaimed worldwide for its quality and service. The timing for the publication could not be better. ... Focusing on 'Kaizen Theory', the book is illustratively rich in theory and applications. ... The reader is introduced to concepts, tools, and exercises that foster creativity and innovation. Graban and Swartz present vivid examples to illustrate visibility, participation and accountability. ... Every reader will find great value in this publication. In closing, we look forward to their next book ... . -Miguel Burbano and Whitney Churchill, writing on www.neenan.com
